Driving, Reading, Travelling, Swimming
Stanley Kiprotich Koech
Billing Officer
Nairobi,0054
Summary
Results-oriented professional seeking to enhance skills and contribute to organizational objectives. Strong focus on continuous improvement and achieving excellence in performance. Ready to take on challenges that promote both personal and company growth.
Displays capability in managing tasks with accuracy and efficiency, consistently meeting deadlines without oversight.
Overview
3
3
years of professional experience
Work History
Truck Driver
Metro Logistics Kenya Ltd
- Driving and inspecting the truck and its equipment to ensure good working condition.
Hakki Car Micro-Finance
- Management and Sales, Customer management
Billing Officer
Rapha Hospital & Clinics
03.2025 - 01.2026
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Created improved filing system to maintain secure client data.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Enhanced accuracy in patient billing through meticulous record-keeping and verification of insurance details.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Streamlined billing process efficiency by implementing updated billing system.
- Identified opportunities for process improvement, leading to more streamlined billing operation.
Billing Officer, Receptionist/Customer Care
The White Crescent Hospital
06.2023 - 02.2025
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
Education
ICT Training Institute
ZALEGO INSTITUTE
01.2021
Kenya Certificate of Secondary Education
KATHIANI BOYS HIGH SCHOOL
01.2018
Skills
engagement
Verbal and written communication
Critical analysis
Team collaboration
Problem-solving aptitude
Meticulous attention
Sound judgment
Argumentation skills
Document creation
Print layout design
PowerPoint presentations
Windows operating system
Data analysis with Excel
Database software (MS Access)
Work efficiency under stress
Motivated fast learner
Disciplined worker
Orderly managed
Adjustable
Simultaneous task management
References
- Peter Koech, Manager Petjan Investment -0723931296
- Winnie Kosgei, Hospital Administrator- 0729703617 Siloam Eye Clinic
- Hilda Kangogo, Director The White Crescent Hospital limited -0720447460
Interests
Accomplishments
Mastered all billing aspects
Timeline
Billing Officer
Rapha Hospital & Clinics
03.2025 - 01.2026
Billing Officer, Receptionist/Customer Care
The White Crescent Hospital
06.2023 - 02.2025
Truck Driver
Metro Logistics Kenya Ltd
Hakki Car Micro-Finance
ICT Training Institute
ZALEGO INSTITUTE
Kenya Certificate of Secondary Education
KATHIANI BOYS HIGH SCHOOL