Exercise and take yoga thrice a week as self care
Diana Sumba
Social Worker
Nairobi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Empathic social worker skilled in counseling seeking to help clients exceed goals through skills in assessment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Majorel
Mombasa
2021.03 - Current
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Social Worker Intern
Lodwar County And Referral Hospital
Turkana
2019.05 - 2019.08
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Offered community resource guidance to clients to meet family needs for assistance.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
Clerical Assistant
Kilonzo & Aziz Advocates
Malindi
2017.05 - 2017.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Community Development And Environment
JKUAT
Juja - Kenya 2016.08 - 2021.11
Skills
Excellent communication and interpersonal skills skills
Emotional intelligence and resilience
Excellent problem solving abilities
Excellent organizational and multitasking abilities
Proficient in MS office and social services software
Teamwork
Interests
Reader and my favorite genre is self help books
Active member of One African Child [OAC] as a volunteer
Regular counselor for children and youths in an adoption and foster care home.
Provide crisis intervention service on a rotating, on a call basis.
Connecting with children and youths and providing support during challenging times.
Timeline
Customer Service Representative
Majorel
2021.03 - Current
Social Worker Intern
Lodwar County And Referral Hospital
2019.05 - 2019.08
Clerical Assistant
Kilonzo & Aziz Advocates
2017.05 - 2017.07
Bachelor of Science - Community Development And Environment
JKUAT
2016.08 - 2021.11