Exercise and take yoga thrice a week as self care
Diana Sumba
Social Worker
Nairobi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Empathic social worker skilled in counseling seeking to help clients exceed goals through skills in assessment.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Majorel
Mombasa
03.2021 - Current
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Social Worker Intern
Lodwar County And Referral Hospital
Turkana
05.2019 - 08.2019
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Offered community resource guidance to clients to meet family needs for assistance.
- Represented organization within local communities to provide advocacy services to clients and establish relationships with other organizations.
Clerical Assistant
Kilonzo & Aziz Advocates
Malindi
05.2017 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Community Development And Environment
JKUAT
Juja - Kenya 08.2016 - 11.2021
Skills
Excellent communication and interpersonal skills skills
undefinedInterests
Reader and my favorite genre is self help books
Active member of One African Child [OAC] as a volunteer
Regular counselor for children and youths in an adoption and foster care home.
Provide crisis intervention service on a rotating, on a call basis.
Connecting with children and youths and providing support during challenging times.
Timeline
Customer Service Representative
Majorel
03.2021 - Current
Social Worker Intern
Lodwar County And Referral Hospital
05.2019 - 08.2019
Clerical Assistant
Kilonzo & Aziz Advocates
05.2017 - 07.2017
Bachelor of Science - Community Development And Environment
JKUAT
08.2016 - 11.2021
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