STAFFORD AMUKHUMA
HOSPITALITY PROFESSIONAL
Nairobi,nairobi
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests.
Overview
6
6
years of professional experience
Work History
Hospitality Officer II
THE PRESIDENCY, STATE HOUSE
Nairobi, Nairobi Province, Kenya
01.2020 - Current
- Ensuring efficient and proper organization and management of hospitality services.
- Carrying out on-the-job training of staff; supervising staff; monitoring staff performance.
Ensuring conformity with set standards and adherence to the Hazard Analysis And Critical Control Point - Reviewing menus.
- Carrying out training needs assessment each year.
- Ensuring use of standard operating procedures.
.
Baker
Majid Al Futtaim Retail - (Carrefour)
Nairobi, Nairobi Province, Kenya
11.2018 - 12.2019
Recipes, mixing ingredients, baking breads, cakes, pies, cookies, and other pastries. decorating and displaying products, ensuring quality and freshness, and maintaining a clean and safe work environment.
Education
GED -
Ebusiratsi Secondary School
Vihiga County, Kenya 04.2001 -
Diploma in Food And Beverage Management. - Food And Beverage Management
National Youth Service
Gilgil 04.2001 -
Skills
Exceptional customer service, offering additional help or services that might improve their experience, being genuinely warm, finding solutions for any requests the customers make to induce a guest centric environment
Teamwork, to be a good team member, to respect, hear, empathize with and communicate with team members
Organization and time management, working efficiently under time , thinking ahead, delegating and prioritizing tasks and managing limited time effectively
Organization, scheduling, task management and time management, applying useful time management tools such as apps, calendars and diaries
Communication, adept across the whole range of soft skills
Problem-solving and initiative,
Resilience, ability to regulate my own emotions and manage my stress levels under pressure
Attention to detail, this helps me in achieving the augmented service offering
Conflict management, resolving conflicts with customers in a way that leaves them feeling satisfied can have a positive impact on the rate of customer return and become clients
other skills includes:
Accomplishments
- received the certificate of distinguished service award for being the class energizer at the Kenya School Of Government, Embu. ( certificate number, 9691).
- attended the supervisory skills development course at the Kenya School of Government, lower Kabete.
- attended the National Youth Service Counter Terrorism training.
Timeline
Hospitality Officer II
THE PRESIDENCY, STATE HOUSE
01.2020 - Current
Baker
Majid Al Futtaim Retail - (Carrefour)
11.2018 - 12.2019
GED -
Ebusiratsi Secondary School
04.2001 -
Diploma in Food And Beverage Management. - Food And Beverage Management
National Youth Service
04.2001 -