Microsoft Excel
STACY NTHENYA KAMWELE
Property And Real Estate Manager
Nairobi
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
Property Manager
St. Julian's Properties LLP
Nairobi, Kenya
04.2023 - Current
- Maintaining operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completing final move-out walk-throughs with tenants to identify required repairs.
- Coordinating with janitorial and engineering staff on maintenance and upkeep.
- Handling tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introducing prospective tenants to types of units available and performed tours of premises.
- Developing and implemented marketing strategies to increase occupancy rates.
- Monitoring tenant behavior and implemented corrective action to maintain order in assigned properties.
- Implementing and enforcing policies and procedures to maintain properties to highest standards.
- Delivering emergency 24-hour on-call service for tenants on building issues.
Tele-sales Executive & Customer Service
Lemonade Finance
Nairobi, Kenya
01.2023 - 04.2023
- Utilizing inbound and outbound calls to promote sales of company products
- Developed and implemented account management plans to establish customer satisfaction.
- Answered customer questions about the application and services provided and helped promote key items.
- Promptly resolving customers’ complaints.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Executive
Rabow Co. Limited
Nairobi, Kenya
07.2022 - 01.2023
- Boosting awareness of betting site and registration
- Building and maintaining good and strong customer relations and communication with users and affiliates
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Followed up with customers to solicit further sales.
- Informed current and prospective customers of promotions and new or upgraded products.
- Conducted database research to identify potential leads and determine contact information.
- Completed daily and weekly sales reporting using assigned tools.
- Recorded and updated customer information in online systems.
- Asked pertinent questions to understand customer requirements.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Sales Executive and Customer Service (Agribusiness)
Barletta Holdings Limited
Nairobi, Kenya
11.2017 - 08.2019
- Assist with placement of orders, refunds, or exchanges and managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly via phone, email, mail, or social media.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Teaching Internship
Pangani Girls High School
Nairobi, Kenya
05.2017 - 08.2017
- Perform clerical duties, take memos, maintain files and organize documents as needed
- Manage databases and input information, data and records.
- Assisted classroom teacher with grading projects, homework and assignments.
- Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
- Distributed and collected assignments and paperwork from students.
- Handled clerical duties such as typing, filing, copying and preparing instructional material for students.
- Supported classroom teacher for over 200 students by moving desks, straightening books and handing out lesson supplies.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Created and implemented different learning activities to meet needs of different types of learners.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Real Estate Sales Executive
The Wealthsmith Limited
Nairobi, Kenya
04.2015 - 04.2017
- Oversee promotion of property sales on advertisement media and listing services
- Collaborated with stakeholders to complete property sales and purchases by overseeing preparation and approval of purchase agreements and lease contracts.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Prepared and presented contracts and other legal documents to clients.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Co-ordinate closing of property deals to ensure vital documents are signed and payments received
- In charge of property inspection to ensure terms and conditions of property are met.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Education
PMP Certification - Project Management
Technical Institute of America
Udemy (Online School) 06.2023 - Current
Bachelor of Arts - Education
Kenyatta University
Kenya 09.2014 - 01.2021
Kenya Certificate of Secondary Education -
Kangaru Girls High School
Embu, Kenya. 01.2010 - 12.2013
Kenya Certificate of Primary Education -
Seven Forks Primary School
Kenya 01.2002 - 12.2009
Skills
Customer service-focused
Affordable housing programs knowledge
Property management
Exceptional oral and written communication skills
Contract Negotiation
Marketing and advertising
Sales funnel development
Accomplishments
- Maintained 80% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 30 individual units.
Software
Microsoft Word
Microsoft Outlook
Internet Browser
Interests
Hiking
An Avid Reader
Dancing
Cooking for my Family and Freinds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
PMP Certification - Project Management
Technical Institute of America
06.2023 - Current
Property Manager
St. Julian's Properties LLP
04.2023 - Current
Tele-sales Executive & Customer Service
Lemonade Finance
01.2023 - 04.2023
Sales Executive
Rabow Co. Limited
07.2022 - 01.2023
Sales Executive and Customer Service (Agribusiness)
Barletta Holdings Limited
11.2017 - 08.2019
Teaching Internship
Pangani Girls High School
05.2017 - 08.2017
Real Estate Sales Executive
The Wealthsmith Limited
04.2015 - 04.2017
Bachelor of Arts - Education
Kenyatta University
09.2014 - 01.2021
Kenya Certificate of Secondary Education -
Kangaru Girls High School
01.2010 - 12.2013
Kenya Certificate of Primary Education -
Seven Forks Primary School
01.2002 - 12.2009
Certificates And Awards
DELF certificates
Sales Capabilities
Results-oriented sales professional with 4 years of experience in Real Estate and consumer products and a track record of exceeding monthly sales quotas. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and presentation skills. Analytical thinker with the ability to perform well under pressure as well as minimal supervision. Goal and team-oriented with strong leadership skills and a commitment to team quotas. In addition to that, in-depth knowledge of the French language.
References
- Wesley Odhiambo,Diversey Eastern and Central Africa, Accounts Manager.
- Antony Oloo, Wealthsmith Limited, Assistant Manager.
- Kelvin Muriithi, Director, St.Julian's Properties LLP
Certificates And Awards
DELF certificates
Sales Capabilities
Results-oriented sales professional with 4 years of experience in Real Estate and consumer products and a track record of exceeding monthly sales quotas. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies and presentation skills. Analytical thinker with the ability to perform well under pressure as well as minimal supervision. Goal and team-oriented with strong leadership skills and a commitment to team quotas. In addition to that, in-depth knowledge of the French language.