Stacy Maliti

• Identified high-performing candidates for future leadership positions.
• Developed profiles of marketplace and competition to improve prospecting.
• Executed strategies to develop business opportunities and increase client base by 60%.
• Listened carefully to SME and Enterprise customers' needs and recommended best-in-class Microsoft and AWS solutions to resolve issues.
• Communicated product quality and market comparisons by creating sales presentations.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Investigated and integrated new strategies to expand business operations and grow customer base.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Increased sales revenue 45% in 2022 while partnering with Safaricom to generate recurring revenue
• Communicated with team members on job functions, responsibilities, and financial goals.
• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
• Led solution selling strategy initiatives to maximize sales of Ajua 360 and Janja (Intelligent Whatsapp)
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Implemented systems and procedures to increase sales.
• Communicated the progress of monthly and quarterly initiatives to internal and external sales teams.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Increased profits through providing excellent customer service, following established guidelines, and auditing sales reports.
• Prepared and implemented strategic growth plans for territory based on company goals and expectations.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Maintained up-to-date knowledge of competitor products and pricing in the market served.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Achieved established KPI for company, regional team, and individual performance through teamwork and focus on customers.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Increased monthly gross sales and exceeded goals for sales, revenue, and profit margins.

• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Met existing customers to review current services and expand sales opportunities.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database lead.
• Built and maintained positive relationships with diverse stakeholders.
• Prioritized tasks and projects to meet tight deadlines.
• Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
• Negotiated prices, terms of sales, and service agreements.
• Developed and implemented strategic account plans to generate new, advantageous customers.
• Liaised between clients and support team to quickly resolve issues.
• Increased regional market share 30% within six months
• Created lists of potential customers based on regional markets and assigned sales tasks to a team of three employees

• Responsible for Cloud SME and Enterprise Business in East Africa(Kenya, Uganda, Ethiopia, Tanzania, Rwanda)
• Products: Microsoft, AWS, Veeam, and VMWare
• Achieved 90% of $3m target within the product portfolio
• Supported 100 transacting partners within the EA region on a month-to-month basis.
• Create and implement customer acquisition strategies through sales of business development initiatives in the East African market
• Participate in developing go to market plan for the company’s products
• Ensure retention and growth of existing revenue streams
• Following up new business opportunities and setting up meetings
• Planning and preparing presentations
• Communicating new product developments to prospective clients
• Writing reports
• Providing management with feedback
• Sell across the First Distribution Product Stack for which FD is authorized in the region

Responsible for generating leads and revenue through existing and new opportunities with a key focus on end user computing solutions. (Microsoft product portfolio with key focus on 0365, M365, Dynamics 365, Azure: Mimecast, Nintex)

Duties include:

• Serves as lead point of contact for all customer account management matters
• Builds and maintains strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensures timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicates the progress of monthly/Quarterly initiatives to internal and external stakeholders
• Develops new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecasts and tracks key account metrics (Quarterly sales results and annual forecasts)
• Prepares reports on account status
• Collaborates with sales team to identify and grow opportunities within territory
• Assists with challenging client requests or issue escalations as needed
• Updates Salesforce and ensure standard processes during all sales stages are followed
• Manages vendor relations and ensure target numbers are met for each product
• Manages five key accounts amongst other minor accounts with over $2m of revenue

Responsible for generating leads and revenue through existing and new opportunities, fostering business relationships by leveraging cloud solutions covering EMEA region
Product range includes: Document Management System: Box; Mail: Google and Microsoft; Mail Security: Mimecast; CRM solutions: Salesforce, Zendesk, FreshSales; Disaster Recovery as a Service: Infrascale; Cloud BackUp and Archiving, Amazon Web Services & Microsoft Azure and Communication & Engagement solution, Actimo. Duties include:

• Lead CloudHop's sales team by identifying potential business opportunities, ensuring sales targets are met, customer accounts are handled well
• Engaged with C-level clients for prospecting, nurturing and closing new business
• Engaged and negotiates with C level clients on behalf of CloudHop to close, up sell or cross sell business
• Handled customer accounts by ensuring their needs are met and coordinating with CloudHop's technical team to give them 24/7 support
• Trained CloudHop's sales team on necessary skills required for each department's and company's effectiveness
• Evaluated, plans and conducts different training programs to customers
  Ensure customers are well equipped with necessary skills to use CloudHop's products seamlessly and efficiently
• Prepared sales and training reports on need basis
• Developed and executes marketing strategies for solutions to increase sales
• Managed relationship between vendors and CloudHop for various products
• Managed several key and minor accounts
• Cultivated strong professional relationships with vendors and key clients to drive long-term business development
• Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance
• Designed protocols for employees to sell cloud products and services
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements

Responsible for marketing e-learning in education institutions and conducting trainings. Duties included:

Developed marketing strategies for introducing e- learning to various educational institutions.

Conducted product training on Turnitin in:

• Makerere University (Uganda)
• Open University of TanzaniaMzumbe University (Tanzania)
• St. Mary’s School (Kenya)

Engaged in direct selling of cloud solutions Q4 2015.

Responsible for leading a team of students through the UNIVERSITY implementation process of Kabarak University Online (KABUO)

• Conducted trainings on Blackboard for administrators
• Assisted instructors in creating online courses and uploading course content on Blackboard
• Customized Blackboard to fit KABUO's branding and identity
• Organized internal marketing campaigns to drive up usage on Blackboard
• Provided technical support to Blackboard users