Stacey Selina Locho
Food And Beverage Supervisor
Nakuru
Summary
Dynamic and results-driven hospitality professional with over five years of progressive experience in food and beverage operations, front office management, and guest relations. Adept at leading high-performing teams, streamlining operations, and ensuring compliance with health and safety standards. Recognized for exceptional customer service, conflict resolution skills, and the ability to enhance guest satisfaction in multicultural environments. Passionate about creating memorable dining experiences and committed to delivering operational excellence to achieve organizational success.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
1
1
Language
Work History
Food and Beverage Supervisor
The Alps Hotel
09.2022 - Current
- Oversee daily food and beverage operations to ensure seamless service delivery and adherence to quality standards
- Training, mentoring, and supervising front-of-house and back-of-house staff to enhance service efficiency and performance
- Conducting performance evaluation and addressing staff issues to foster a positive and productive team environment
- Ensuring compliance with health, safety, and hygiene regulations across all food and beverage areas
- Managing inventory by monitoring stock levels, and coordinating timely replenishments
- Collaborating with the kitchen team to ensure accurate and timely order delivery, enhancing guest satisfaction
- Resolving guests complaints promptly and implementing strategies to improve the overall guest experience
Waitress
The Alps Hotel
05.2020 - 03.2022
- Greeted guests warmly and ensured a welcoming dining environment
- Presented menus, provided recommendations, and answered inquiries to enhance the dining experience
- Processed accurate orders and coordinated with kitchen and bar staff to ensure timely service
- Delivered food and beverages with precision, adhering to proper table service etiquette
- Monitored guest satisfaction, addressing needs promptly to ensure a high-quality experience
- Maintained cleanliness of dining areas and ensured readiness for service through thorough setup and organization
- Promoted upselling of menu items, contributing to a 10% increase in average bill size
Front Desk Receptionist
The Alps Hotel
05.2019 - 04.2020
- Welcomed guests with a professional demeanor and handled check-in/ check-out processes efficiently
- Managed reservations, cancellations, and modifications through the hotel’s booking systems
- Responded to guest inquiries and complaints promptly, ensuring satisfaction
- Provided information about hotel services and local attractions to enhance the guest experience
- Processed payments, and maintained accurate guest records in compliance with data protection policies
- Coordinated with housekeeping and maintenance teams to meet guest needs seamlessly
Education
Bachelor of Science - Ecotourism, Hotel and Institution Management with Information Technology
Maseno University
01.2016 - 01.2019
Kenya Certificate of Secondary Education - undefined
Kaimosi Girls High School
01.2011 - 01.2014
Kenya Certificate of Primary Education - undefined
Light and Salt Academy
01.2003 - 01.2010
Skills
Leadership and Team Management
Customer Service Excellence
Food and Beverage Operations Management
Multitasking and Time Management
Staff Training and Development
Conflict Resolution and Problem-Solving
Guest Relations and Communication
Inventory and Budget Management
Compliance with Health and Safety Standards
Adaptability in Multicultural Settings
Accomplishments
- Boosted Revenue, Increased revenue by 15% over 6 months
- Successful Upselling, Improved average bill size by 10%
- Team Leadership, Supervised team of 20 employees
- Efficient Inventory Management, Reduced inventory waste by 25%
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Supervisor
The Alps Hotel
09.2022 - Current
Waitress
The Alps Hotel
05.2020 - 03.2022
Front Desk Receptionist
The Alps Hotel
05.2019 - 04.2020
Bachelor of Science - Ecotourism, Hotel and Institution Management with Information Technology
Maseno University
01.2016 - 01.2019
Kenya Certificate of Secondary Education - undefined
Kaimosi Girls High School
01.2011 - 01.2014
Kenya Certificate of Primary Education - undefined
Light and Salt Academy
01.2003 - 01.2010