STACEY NJERI KILINDI
Nairobi
Summary
Dynamic professional with a proven track record at CCI Kenya, excelling in customer service and client relations. Adept at data analysis and report writing, I consistently enhance customer satisfaction and streamline processes. My strong problem-solving abilities and financial record management skills drive successful project outcomes and foster team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Contract)
CCI Kenya
Tatu City
10.2025 - Current
- Handle inbound and outbound customer calls, resolving inquiries and complaints professionally.
- Provide accurate product and service information in line with company policies.
- Maintain and update customer records while ensuring data confidentiality.
- Escalate complex issues appropriately to ensure timely resolution.
- Consistently maintain high customer satisfaction through clear communication and empathy.
Treasurer
Missionary Youth Movement & Youth Serving Christ
holy family basilica
04.2018 - Current
- Manage youth finances and maintain accurate financial records.
- Support budgeting, accountability, and financial reporting for youth activities.
Assistant Accountant
Waterwise Services Limited
07.2025 - 08.2025
- Supported preparation and maintenance of financial records, ledgers, and reports.
- Performed accurate data entry and maintained organized accounting files.
- Assisted with payroll processing and expense tracking.
Stores Management Attachee
Waterwise Services Limited
06.2025 - 07.2025
- Managed inventory processes including ordering, receiving, storage, and stock control.
- Maintained accurate documentation for audits and internal reviews.
- Monitored stock levels and prepared inventory reports.
Assistant Consultant (Attachee)
Ministry of Agriculture
03.2024 - 06.2024
- Conducted data analysis and reconciliation to support project implementation.
- Contributed to report writing, stakeholder workshops, and field activities.
- Assisted in distribution of field equipment and identification of value chain interventions.
- National Agricultural Value Chain Development Project (NAVCDP)
Assistant Consultant (Attachee)
Ministry of Agriculture
06.2023 - 09.2023
- Performed data analysis, reconciliation, and reporting for programme activities.
- Participated in project workshops and field logistics coordination.
- Supported dissemination of programme materials to partner institutions.
- Emergency Locust Response Programme
Assistant Project Supervisor
Waterwise Services Limited
06.2021 - 08.2021
- Managed project documentation including materials costing and procurement records.
- Maintained tools and equipment registers.
- Prepared payment schedules for casual labourers.
Assistant Farm Supervisor (Holiday Engagement)
Kisawah Farm
- Conducted farm data capture and report writing.
- Monitored farm production methods for efficiency and sustainability.
- Supported soil fertility management and pest and disease control using certified practices.
Education
Association of Chartered Certified Accountants (ACCA) -
Strathmore University
12.2025
Bachelor of Science - Agribusiness Management
University of Nairobi
01.2025
International Certificate of Digital Literacy (ICDL) -
Nairobi Technical Training Institute
01.2022
Kenya Certificate of Secondary Education (KCSE) -
St. Francis Girls High School
01.2021
Skills
- Customer Service
- Client Relations
- Financial Records
- Data Entry
- Inventory Management
- Stores Management
- Data Analysis
- Report Writing
- Project Support
- Coordination
- Team Collaboration
- Leadership
- Problem Solving
- Decision Making
- MS Office
References
Available on request.
Education And Professional Training
- Bachelor of Science in Agribusiness Management, University of Nairobi, Second Class Honours (Upper Division), 2025
- International Certificate of Digital Literacy (ICDL), Nairobi Technical Training Institute, 2022
- Association of Chartered Certified Accountants (ACCA), Strathmore University, Partially Ongoing
- Kenya Certificate of Secondary Education (KCSE), St. Francis Girls High School, 2021
Timeline
Customer Service Representative (Contract)
CCI Kenya
10.2025 - Current
Assistant Accountant
Waterwise Services Limited
07.2025 - 08.2025
Stores Management Attachee
Waterwise Services Limited
06.2025 - 07.2025
Assistant Consultant (Attachee)
Ministry of Agriculture
03.2024 - 06.2024
Assistant Consultant (Attachee)
Ministry of Agriculture
06.2023 - 09.2023
Assistant Project Supervisor
Waterwise Services Limited
06.2021 - 08.2021
Treasurer
Missionary Youth Movement & Youth Serving Christ
04.2018 - Current
Assistant Farm Supervisor (Holiday Engagement)
Kisawah Farm
Association of Chartered Certified Accountants (ACCA) -
Strathmore University
Bachelor of Science - Agribusiness Management
University of Nairobi
International Certificate of Digital Literacy (ICDL) -
Nairobi Technical Training Institute
Kenya Certificate of Secondary Education (KCSE) -
St. Francis Girls High School