Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Interests
research
Timeline
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Speranza Mukiri

Hospitality
Nairobi, Nairobi Province

Summary

To bring my multilingual communication skills and versatile experience to a dynamic organization in the hospitality or caregiving industry, providing exceptional service, fostering positive client relationships, and continuously learning to adapt to international standards.

I am a self-motivated, results-oriented professional with extensive experience in the hospitality industry and caregiving. I have worked across all key departments in top-tier hotels, gaining comprehensive knowledge in guest services, housekeeping, food and beverage, and operations. My ability to communicate fluently in English and Kiswahili, with a working knowledge of French, ensures excellent interactions with diverse clients and colleagues. I am a fast learner, adaptable to new environments, and committed to delivering outstanding service.

Overview

6
6
years of professional experience
15
15
years of post-secondary education
3
3
Languages

Work History

Certified Nursing Assistant

Nairobi Caregivers Center
03.2024 - 01.2025
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Certified Nurse Assistant

MELCHIZEDEK HOSPITAL
01.2024 - 05.2024
  • Provided compassionate care to patients, assisting with grooming, feeding, and mobility needs
  • Accurately monitored and recorded patient vital signs
  • Ensured cleanliness and hygiene of medical equipment and patient areas
  • Supported medical staff during procedures and emergency care

All-Round Hospitality Staff

THE MARK VINTAGE HOTEL
11.2023 - 01.2024
  • Delivered seamless check-in and check-out experiences, handled reservations, and provided concierge support
  • Assisted with table service, menu recommendations, and event setups, ensuring high standards of presentation and guest satisfaction
  • Ensured rooms and public areas were cleaned and maintained to meet luxury hotel standards
  • Assisted in inventory management, staff training, and addressing guest concerns

All-Round Hospitality Staff

FOUR POINTS BY SHERATON NAIROBI AIRPORT
05.2023 - 11.2023
  • Worked across departments including front office, food and beverage, and housekeeping
  • Coordinated banquet and conference setups, ensuring seamless event execution
  • Enhanced guest satisfaction through personalized service and proactive problem-solving
  • Promoted hotel amenities and upsold premium services to guests

Waitress

DMKL MIXOLOGY
01.2022 - 02.2023
  • Delivered exceptional customer service by accurately taking and delivering orders
  • Maintained cleanliness and organization of dining areas
  • Assisted in upselling menu items to boost sales
  • Adhered to all food safety and hygiene standards

Waitress

PAU DELICACIES
01.2019 - 12.2021
  • Provided welcoming and efficient service to all guests
  • Assisted in food preparation and ensured timely service delivery
  • Supported team members to meet customer expectations

Education

Diploma - Hospitality Management

Zetech University
01.2021 - 01.2023

Certificate - Food and Beverage Management

Zetech University
01.2019 - 01.2020

Kenya Certificate of Secondary Education - undefined

Ruiri Girls High School
01.2015 - 01.2018

Kenya Certificate of Primary Education - undefined

Tumaini Langu Academy
01.2005 - 01.2014

Skills

  • Multilingual
  • Interpersonal skills
  • Communication skills
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Personal Information

  • Hobbies: Exploring new cultures and destinations., Learning new languages to enhance communication skills., Swimming and fitness activities., Culinary arts and experimenting with international cuisines.
  • Gender: Female
  • Nationality: Kenyan
  • Marital Status: Single

Affiliations

  • International Council of Nurses
  • American Medical Informatics Association

Interests

Hiking, research and naturopathy

research

Natural remedies

Timeline

Certified Nursing Assistant

Nairobi Caregivers Center
03.2024 - 01.2025

Certified Nurse Assistant

MELCHIZEDEK HOSPITAL
01.2024 - 05.2024

All-Round Hospitality Staff

THE MARK VINTAGE HOTEL
11.2023 - 01.2024

All-Round Hospitality Staff

FOUR POINTS BY SHERATON NAIROBI AIRPORT
05.2023 - 11.2023

Waitress

DMKL MIXOLOGY
01.2022 - 02.2023

Diploma - Hospitality Management

Zetech University
01.2021 - 01.2023

Waitress

PAU DELICACIES
01.2019 - 12.2021

Certificate - Food and Beverage Management

Zetech University
01.2019 - 01.2020

Kenya Certificate of Secondary Education - undefined

Ruiri Girls High School
01.2015 - 01.2018

Kenya Certificate of Primary Education - undefined

Tumaini Langu Academy
01.2005 - 01.2014
Speranza MukiriHospitality