Sospeter Gitau
Maldon,Essex
Summary
Results-driven logistics and supply chain professional with expertise in warehouse management, procurement, and administrative support. Proven track record in enhancing operational efficiency and accuracy in fast-paced environments. Skilled in supplier relationship management, inventory control, and KPI monitoring, leading to streamlined workflows and reduced errors. Experienced in utilising SAP, Oracle, and Microsoft Excel for data management and strategic decision support.
Overview
25
25
years of professional experience
Work history
Merchandise Planning Assistant
Ocado
Hatfield, Herefordshire
02.2022 - 08.2025
- Build and maintain supplier relationships through effective communication, invoice management, and delivery scheduling.
- Partner with suppliers to resolve stock issues, out-of-stock alerts, and delivery discrepancies to protect service levels.
- Collaborate with warehouse teams to process returns, manage promotional stock, and coordinate transfers.
- Generate and analyse stock reports to optimise inventory levels and reduce supply disruptions.
- Monitor product availability, update ERP/WMS statuses, and maintain accurate schedules to support business needs.
- Track the impact of failed deliveries on KPIs (OTIF, fill rate, cycle time) and recommend improvements.
- Support supplier on-boarding, master data setup, and process alignment with cross-functional teams.
Operations Clerk
Superdrug
Dunstable, Bedfordshire
08.2020 - 02.2022
- Accurately staged and sorted products for loading, improving OTIF performance and ensuring timely dispatch across FMCG and retail supply chains.
- Monitored order-picking performance metrics (pick accuracy, fill rate, order cycle time) and delivered capability reports using WMS/ERP systems to drive continuous improvement.
- Acted as subject matter expert on inventory control processes (cycle counts, replenishment, stock availability), supporting internal teams and external retail/eCommerce customers to maintain service levels and smooth operations.
Security Analyst Loss Prevention
Superdrug
Dunstable, Bedfordshire
01.2020 - 08.2020
- Conducted security audits on POS systems and eCommerce platforms to identify vulnerabilities, mitigate risks, and ensure compliance with security standards.
- Developed and implemented IT investigative practices to streamline diagnosis, incident resolution, and root cause analysis, improving operational efficiency.
- Monitored and assessed vulnerabilities across retail stores and online environments to strengthen data protection and minimise risks.
- Prepared and presented clear reports on security challenges, risks, and recommendations to management teams through daily, weekly, and monthly updates.
Stock Control Supervisor
Superdrug
Dunstable, Bedfordshire
10.2016 - 01.2020
- Mentored and coached new staff to build high-performing warehouse teams and enhance stock management processes.
- Led scheduled stock-takes and inventory counts, resolving discrepancies efficiently while ensuring compliance with audit standards.
- Streamlined office operations by automating processes, managing stakeholder correspondence, and supervising data communications.
- Collaborated with internal teams to coordinate promotional activities and align stock levels with supply and demand.
- Oversaw daily operations, monitoring KPIs including OTIF, stock accuracy, and shrinkage to reduce errors, improve efficiency, and enforce strict health, safety, and compliance standards.
Warehouse Operative
Superdrug
Dunstable, Bedfordshire
10.2013 - 10.2016
- Worked independently on high-volume orders, consistently meeting tight deadlines through initiative and self-motivation.
- Transferred goods across multiple warehouse locations with precision and care, maintaining high order accuracy and minimising fulfillment errors.
- Monitored and analysed stock levels and operational data, producing reports for management to support effective decision-making.
- Tracked KPIs including stock accuracy, pick rate, and order cycle time to identify trends and recommend process improvements.
Recruitment Officer
Vedhas Ltd
Luton, Bedfordshire
09.2011 - 10.2012
- Managed end-to-end recruitment processes, from drafting job adverts and sourcing candidates to interview coordination and successful job offers.
- Oversaw daily client relations, ensuring headhunting, candidate shortlisting, and on-boarding processes were delivered within tight deadlines.
Administrative Assistant
Health Link
London
08.2009 - 04.2010
- Prepared detailed expense reports and managed capital expenditure requests with accuracy and compliance.
- Oversaw daily administrative tasks including file organisation, spreadsheet development, report writing, and document management.
- Delivered logistical support for programmes, meetings, and events by coordinating room reservations, preparing agendas, and maintaining calendars.
Student Ambassador
University of Bedfordshire
Luton, Bedfordshire
04.2007 - 09.2008
- Collaborated with classroom teachers to assess and address additional support needs, delivering effective assistance to SEMH (Social, Emotional and Mental Health) students.
- Provided administrative and clerical support for staff, including file management, record keeping, and stationery supply coordination.
Telemarketing Agent
Telefocus
Flitwick, Bedfordshire
03.2007 - 04.2008
- Contacted both warm and cold customers on behalf of external publishing clients, promoting and generating sales of newly released educational and fictional books.
- Expanded product reach by presenting and selling multimedia resources, including DVDs and other learning materials, tailored for diverse age groups.
- Built rapport with customers through effective communication, overcoming objections, and supporting long-term client relationships.
Warehouse Operative
Southern Syringe Services
London
09.2005 - 09.2006
- Accurately picked and packed high-volume medical and healthcare orders, consistently exceeding warehouse performance targets.
- Ensured precision and compliance when handling stock destined for hospitals and health facilities across the UK, supporting safe and timely delivery.
Assistant Account Handler
Saatchi & Saatchi
London
02.2004 - 02.2004
- Worked alongside copywriters, designers, and account managers to create effective, audience-focused advertising campaigns.
- Assisted in developing strategies that aligned brand messaging with target demographics, enhancing engagement and campaign reach.
- Gained hands-on experience in the creative process, from concept development through to campaign execution.
Campaign Executive
Royal Mail Group
London
08.2002 - 08.2003
- Managed and maintained financial and sales databases using Excel and SAP, tracking project acquisitions and monitoring spend against assigned budgets.
- Produced financial reports and supported budget reconciliation, ensuring accurate analysis for management decision-making.
- Drafted, edited, and proofread marketing, advertising, and website copy, delivering engaging content that aligned with brand messaging and campaign goals.
- Represented the company at customer meetings, trade shows, and conferences, supporting business development, client engagement, and brand visibility.
Promotions and Communications Support worker
Luton Lives
Luton, Bedfordshire
01.2001 - 03.2001
- Volunteered to lead group activity programmes, including computer training and life-skills workshops, to support independence, build confidence, and encourage inclusion within the local community.
- Collaborated with fellow volunteers and programme leaders to design and deliver engaging activities tailored to participant needs.
- Drafted, edited, and proofread marketing, advertising, and website copy, ensuring messages were clear, engaging, and aligned with programme values.
- Promoted community initiatives through effective communication and outreach, increasing awareness and participation.
Education
BA (Hons) - Advertising & Marketing Communications
University of Bedfordshire
Luton2008
Skills
- Supplier management
- Data analysis
- Inventory control
- Process optimisation
Timeline
Merchandise Planning Assistant
Ocado
02.2022 - 08.2025
Operations Clerk
Superdrug
08.2020 - 02.2022
Security Analyst Loss Prevention
Superdrug
01.2020 - 08.2020
Stock Control Supervisor
Superdrug
10.2016 - 01.2020
Warehouse Operative
Superdrug
10.2013 - 10.2016
Recruitment Officer
Vedhas Ltd
09.2011 - 10.2012
Administrative Assistant
Health Link
08.2009 - 04.2010
Student Ambassador
University of Bedfordshire
04.2007 - 09.2008
Telemarketing Agent
Telefocus
03.2007 - 04.2008
Warehouse Operative
Southern Syringe Services
09.2005 - 09.2006
Assistant Account Handler
Saatchi & Saatchi
02.2004 - 02.2004
Campaign Executive
Royal Mail Group
08.2002 - 08.2003
Promotions and Communications Support worker
Luton Lives
01.2001 - 03.2001
BA (Hons) - Advertising & Marketing Communications
University of Bedfordshire
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