SOPHY NALIAKA HASSAN
HUMAN RESOURCES
00100,NAIROBI
Summary
Poses knowledge in Human Resource Management with 7 years experience in administrative assistant skills. Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Language
Work History
Administrative Assistant
DAWAT-E-HADIYAH - ALJAMEA TUS SAIFIYAH CAMPUS
01.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained immigration status of the students teachers and their dependents by application of permits and visas.
Human Resources Intern
DAWAT-E- HADIYAH ALJAMEA-TUS-SAIFIYAH CAMPUS
06.2023 - 09.2025
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Participated in job fairs and recruitment events to attract top talent.
- Coordinated with department heads to identify staffing needs, leading to more efficient hiring process.
- Reviewed and updated HR policies to reflect current laws and best practices.
- Supported HR managers in mediating conflicts, restoring team harmony.
Education
Diploma - Human Resources Management
THE COOPERATIVE UNIVERSITY OF KENYA
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Office administration
Timeline
Human Resources Intern
DAWAT-E- HADIYAH ALJAMEA-TUS-SAIFIYAH CAMPUS
06.2023 - 09.2025
Administrative Assistant
DAWAT-E-HADIYAH - ALJAMEA TUS SAIFIYAH CAMPUS
01.2019 - Current
Diploma - Human Resources Management
THE COOPERATIVE UNIVERSITY OF KENYA
04.2001 -