Hi, I’m
SOPHIE MWAKA RIZIKI
Financial Analyst
Mombasa
Summary
Proactive professional with over 3 year of experience in enhancing customer satisfaction and managing corporate client relationships. Skilled in utilising iVend, Garage Plug software and Odoo ERP for efficient sales processing and record keeping. Successfully generated daily sales reports that streamlined financial tracking. Strong background in administrative support and asset management, complemented by a Bachelor’s degree in Finance. Committed to adding value by leveraging unique skills to meet client needs and contribute to operational excellence.
Overview
2
Languages
11
years of professional experience
Work History
AutoXpress Limited
Corporate Customer Service Officer (CCSO)
03.2023 - Current
Job overview
- Elevated customer satisfaction by efficiently receiving and processing customer orders, ensuring timely deliveries and effective issue resolution.
- Leveraged iVend and Garage Plug software to accurately process sales invoices with high efficiency.
- Engineered and maintained comprehensive Excel records for vehicle management, including fuel consumption, service schedules, and inspections.
- Produced daily sales and payment reports, sharing critical data with the accounts team to facilitate financial oversight.
- Cultivated and sustained robust relationships with corporate clients, accurately identifying their needs and providing tailored service solutions.
HAKTRONIC AUTOWORKS
Administrative Assistant
08.2022 - 02.2023
Job overview
- Supervised daily operations of the garage, guaranteeing a seamless workflow and enhancing the customer journey.
- Utilised Odoo ERP to prepare quotations, generate invoices, and monitor customer transactions.
- Administered employee remuneration processes and assisted with HR-related administrative tasks.
- Strengthened relationships with suppliers to ensure timely delivery of parts and services.
- Collaborated with the service team to ascertain that work performed met customer expectations, following up on service efficacy and client satisfaction.
- Championed a team-oriented environment, empowering staff to achieve operational and service targets.
Imarika Sacco
Asset Management Assistant
08.2021 - 01.2022
Job overview
- Compiled and analysed data on company assets across seven branches, generating detailed condition reports.
- Established and maintained a centralised asset database with barcoded tagging for efficient tracking procedures.
- Recommended asset repairs and replacements based on performance evaluations.
Global Guarding Solutions
Operations Assistant
04.2021 - 07.2021
Job overview
- Assisted in the development of security plans, conducting threat assessments and implementing integrated security systems.
- Supported the operations team in managing security logistics for various client sites.
CIC Group
Customer Financial Advisor
02.2017 - 07.2017
Job overview
- Identified and prospected new clients while providing tailored financial advisory services and promoting insurance products to achieve sales targets.
- Nurtured long-term relationships with clients to reinforce customer loyalty.
DISI Kenya (Department of Lands, Kilifi County)
Tech Assistant
03.2015 - 08.2015
Job overview
- Digitised departmental filing systems, enhancing data retrieval through effective scanning, record keeping, and document management.
Education
University of NairobiNairobi, Kenya
Bachelor of Commerce from Finance
01.2020
Ogande Girls’ High SchoolHomabay, Kenya
KCSE
01.2014
University Overview
GPA: A-, 77 points
Kibaoni Primary SchoolKilifi, Kenya
KCPE
01.2010
University Overview
GPA: 347/500
Skills
iVend
Garage Plug
Excel
Odoo ERP
ERP system
Customer Service
Administrative
Operational Experience
Customer Satisfaction
Relationship Management
Data Management
Sales Processing
Team Collaboration
Communication
Problem Solving
Financial Advisory
Team-oriented environment
References
- Peter, Habil Akoolo, CEO, habil@haktronicautomotive.com, +254 720 638 097, HAKTRONIC LTD
- Sandip, Katwa, Warehouse Manager, sandip.katwa@auxpke.com, 0722528221, Autoxpress Ltd
- Joel, Moseti, Sales Operations Analyst, joelmoseti0@outlook.com, 0702926247, SC Johnson
Timeline
Corporate Customer Service Officer (CCSO)
AutoXpress Limited
03.2023 - Current
Administrative Assistant
HAKTRONIC AUTOWORKS
08.2022 - 02.2023
Asset Management Assistant
Imarika Sacco
08.2021 - 01.2022
Operations Assistant
Global Guarding Solutions
04.2021 - 07.2021
Customer Financial Advisor
CIC Group
02.2017 - 07.2017
Tech Assistant
DISI Kenya (Department of Lands, Kilifi County)
03.2015 - 08.2015
Kibaoni Primary School
KCPE
Ogande Girls’ High School
KCSE
University of Nairobi
Bachelor of Commerce from Finance