Sophia Kangethe
Karuri
Summary
Highly organized and dedicated administrative professional with a proven track record of delivering exceptional customer service and administrative excellence in fast-paced environments. Demonstrates keen attention to detail and strong decision-making skills, excelling at managing multiple concurrent tasks efficiently. Equally effective working independently or as part of a team, consistently delivering high-quality results driven by a self-motivated work ethic.
Overview
7
7
years of professional experience
Work History
Warehouse Administrative Assistant
Abngorang Company Ltd
11.2023 - 07.2024
- Provided exceptional customer service when responding to inquiries about orders promoting positive brand image and repeat business opportunities
- Maintained inventory accuracy by diligently maintaining and updating records of all incoming and outgoing goods facilitating a smooth administrative process
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Managed administrative tasks related to documentation and reporting
- Maintained a well-organized office space within the warehouse, ensuring easy access to necessary documents and supplies for increased productivity
Receptionist
Richam Villa & Guest House
02.2023 - 11.2023
- Provided exceptional customer service by warmly welcoming the incoming clients, providing knowledgeable assistance and addressing their concerns professionally and courteously
- Maintained order and cleanliness of reception area for professional and inviting atmosphere
- Handled cash and online banking transactions and maintained the payments records accurately
- Completed basic bookkeeping tasks and maintained an organized document filing systems to ensure easy retrieval of information as needed
Legal Clerk
County Government of Kiambu
02.2022 - 10.2022
- Provided excellent customer service to clients by promptly addressing their inquiries, providing accurate legal advice and offering assistance.
- Engaged in the filing and retrieving of case files in time for Court attendances on behalf of the legal counsels
- Streamlined the document filing system by managing and updating the manual and the e-filing database system reducing retrieval time for the legal team
- Engaged in the service of receiving legal documents and correspondence from clients and notifying the legal counsel in charge for their action
- Attended various court registries to peruse court files and taking notes thereof, and updating the court files on the same
- Contributed to a positive work environment through effective collaboration with coworkers and displaying professionalism at all times.
- Drafted and proofread legal documents, contributing to high-quality work product and timely submissions.
Clerical Clerk
County Government of Kiambu
10.2017 - 01.2022
- Streamlined office operations by effectively monitoring and addressing client inquiries , questions and complaints
- Recorded client's information in the county-specific database systems to register and update their account information accurately
- Processed client's bills , ensuring correct coding and adherence to regulatory requirements and guided them on the next steps
- Played a proactive role in revenue enhancement initiatives, mobilizing business owners to fulfill their business permit fees promptly
Education
Bachelor Of Arts - International Relations
University of Nairobi
Nairobi 12.2020
Diploma in Law -
Mount Kenya University
Nairobi 12.2016
Skills
- Customer and client relations
- Documentation and Record keeping
- Data entry
- Office Management
- Invoicing and Billing
- Multitasking and Time Management
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Interpersonal Skills
- Inventory Management
- Administrative Support
- Legal documentation
Languages
Swahili
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Strengths
•Customer Service: Six years of experience in client-service roles, has honed my ability to deliver superior custom service resulting in a 95% customer satisfaction rate
•Detail-Oriented: Demonstrated ability to ensure accuracy and thoroughness in all documentation, resulting in successful and timely delivery of projects
Referees
Available upon Request
Timeline
Warehouse Administrative Assistant
Abngorang Company Ltd
11.2023 - 07.2024
Receptionist
Richam Villa & Guest House
02.2023 - 11.2023
Legal Clerk
County Government of Kiambu
02.2022 - 10.2022
Clerical Clerk
County Government of Kiambu
10.2017 - 01.2022
Bachelor Of Arts - International Relations
University of Nairobi
Diploma in Law -
Mount Kenya University
Similar Profiles
Joseph KerwinJoseph Kerwin
Spotter Driver+ at Labor Services Company / Donaldson CompanySpotter Driver+ at Labor Services Company / Donaldson Company
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
MOHD HALEEM HILALMOHD HALEEM HILAL
Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)Control Room Operator & Acting Shift Supervisor at Hengyuan Refining Company Berhad (Formerly known as Shell Refining Company (FOM) Berhad)