Sonya Atsiaya

• Taking bookings and sending confirmations
• Keeping booking charts updated
• Preparing vouchers, book airfares, Transfers, hotels and lodges when required
• Sending preference questionnaires to confirmed clients and ensure clients preferences are in stock
• Preparing itineraries for guest booking directly with Sentinel Safaris
• Keeping online platforms up-to-date (Booking.com, Safarinow, Safarilink)
• Preparing and maintaining database of tour operators, direct clients, suppliers
• Working with stock keeper at the camp to ensure required food, drink and supplies are transported to the camp
• Preparing letters, camp administrative documents and other materials when required
• Organizing transfers and following up with drivers to ensure guests arrive at destination safely
• Analyzing marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
• Visiting travel agents and tour operators to strengthen or business relations.
• Pursuing avenues to obtain new business
• Creating rate plans and working with management team to boost occupancy and average achieved room rate.
• Maintaining accurate records of bookings on Sentinel's reservation system and forecasting probable revenue streams.
• Adjusting sales strategies to changing conditions, such as increased local competition and decreased industry rates.
• Conducting research to determine current benchmark trends and audience preferences.
• Identifying target market and key segments through in-depth analysis of markets and related trends.
• Driving cross-functional collaboration with focus on quality service delivery.

• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Ensuring all the company’s guests arrive and depart from the airport in the smoothest manner possible. This is by meeting and welcoming them on arrival, assisting with departure formalities, liaising with colleagues and the office on matters pertaining arrivals and departures
• Hosting all the guests at various hotels in the most efficient, cheerful, friendly and professional manner. This involved meeting and welcoming guests upon arrival at the hotel, ensuring rooms are made up as early as possible, checking to ensure the rooms are safe, lights, air conditioning are in working order, ensuring all bathroom supplies such as shampoo, shower gels, bath towels, bathrobes are available and neatly placed, assisting guests with check-in formalities, organizing porter delivery of luggage to guests rooms
• Scheduled deliveries of flowers, gifts and other products and made reservations for spa services and dining.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Created a database for all current and upcoming attractions in Nairobi and major service providers
• Represented the County on trade fairs, exhibitions and attended conferences and workshops on behalf of the County Director of Tourism
• Developed team communications and information for meetings.
• Collaborated with team members to achieve target results.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

Arranging, managing and coordinating tours to meet the clients specific needs.

· Marketing through their social media pages, networking with hotels, car hire companies, managing production of the tour company’s flyers and newsletters, updating the customer databases, managing budgets, monitoring competitor activity, attending and organizing events, conferences and exhibitions on behalf of the company.

· Accounting duties such as preparation and analysis of tour budgets, preparation of proforma invoices, billing activities, maintaining the company’s financial records and general bookkeeping.

Community outreach. I worked with women from Kajulu community, educating them in using sustainable energy alternatives such as charcoal briquettes, fireless cookers and also in bee-keeping.