Hi, I’m
Sonia Kerubo
Summary
Accomplished professional with a strong command of interpersonal and communication skills. Proficient in presenting a polished company image, managing office operations, and creating positive first impressions. Experienced in resolving challenging situations with composure and efficiency. Seeking a role in a dynamic, forward-thinking company that offers opportunities for professional growth in a diverse and fast-paced environment.
Overview
12
years of professional experience
Work History
Lesus Executive Concierge
Administration and Operations Manager
02.2021 - Current
Job overview
- Developed and implemented strategic operational plans
- Identified and resolved operational issues efficiently
- Motivated staff and fostered a positive work environment
- Prioritized tasks and managed time effectively
- Managed budgeting and fiscal responsibilities with precision.
Sideways Tours and Car Hire
Administration and HR Assistant
09.2019 - 01.2021
Job overview
- Streamlined administrative procedures to improve efficiency
- Recruited, trained, and managed personnel, including dispatch and call center departments
- Handled customer inquiries, complaints, and requests effectively
- Managed office supply inventory and budget
- Monitored staff performance and provided coaching
- Ensured compliance with company policies and regulations
- Maintained database accuracy through meticulous data entry
- Processed invoices and managed fuel reports.
Toyota Kenya
Customer Service Executive
10.2016 - 08.2019
Job overview
- Managed high volumes of incoming calls and generated sales leads
- Assessed customer needs and provided accurate information
- Built and maintained sustainable customer relationships
- Met sales targets and resolved customer complaints efficiently
- Marketed company products and services effectively.
Jubilee Insurance
Personal Assistant to the Head of General and Business Agency (Intern)
03.2016 - 08.2016
Job overview
- Managed office systems, data, and filing
- Arranged travel and accommodation
- Screened phone calls and inquiries
- Organized meetings and appointments
- Conducted background research and produced reports
- Managed accounts and budgets, deputizing for the manager as needed.
Commercial Bank of Africa
Institutional Catering Assistant
08.2014 - 12.2014
Job overview
- Planned menus and ordered supplies
- Supervised staff and ensured compliance with health and safety regulations
- Monitored product quality and managed financial records
- Chased late payments and maintained cash flow.
Strand Hotel
Personal Assistant to the Director
01.2012 - 08.2014
Job overview
- Managed phone calls and agendas
- Prepared correspondence and maintained contact information
- Supported report completion and maintained filing systems
- Made travel arrangements and documented expenses
- Performed receptionist duties as needed.
Education
BEAM International Training Institute
Diploma in Secretarial Studies
01.2016
Maasai Technical Training Institute
Certificate in Secretarial Studies
01.2012
Buruburu Girls High School
Kenya Certificate of Secondary Education
01.2010
St Georges Grassland Academy
Kenya Certificate of Primary Education
01.2005
Skills
- Customer Relations
- Order Processing
- Data Entry
- Departmental Support
- Accounts Management
- Correspondence Handling
- Flexibility and adaptability in new situations
- Ability to assess tasks and suggest improvements
- Professional and approachable telephone manner
- Expertise in document formatting
- High attention to detail and accuracy
- Proficiency in Microsoft Excel, Word, and Outlook
- Logical and methodical approach to work
- Effective independently and as a team member
- Understanding of legal obligations and data protection rules
- Verbal and written communication
- Cross-Functional Teamwork
References
Available upon request
Timeline
Administration and Operations Manager
Lesus Executive Concierge
02.2021 - Current
Administration and HR Assistant
Sideways Tours and Car Hire
09.2019 - 01.2021
Customer Service Executive
Toyota Kenya
10.2016 - 08.2019
Personal Assistant to the Head of General and Business Agency (Intern)
Jubilee Insurance
03.2016 - 08.2016
Institutional Catering Assistant
Commercial Bank of Africa
08.2014 - 12.2014
Personal Assistant to the Director
Strand Hotel
01.2012 - 08.2014
BEAM International Training Institute
Diploma in Secretarial Studies
Maasai Technical Training Institute
Certificate in Secretarial Studies
Buruburu Girls High School
Kenya Certificate of Secondary Education
St Georges Grassland Academy
Kenya Certificate of Primary Education
Similar Profiles
ARYN Fregeolle (formerly Jensen)ARYN Fregeolle (formerly Jensen)
Registered Nurse- Concierge Contractor at Executive Concierge NursingRegistered Nurse- Concierge Contractor at Executive Concierge Nursing
Laila BowenLaila Bowen
Certified Medical Assistant at Sutter Concierge Executive Health ProgramCertified Medical Assistant at Sutter Concierge Executive Health Program
ALEXANDER JONESALEXANDER JONES
Marketing Manager at Executive Table Group / Executive Hotel GroupMarketing Manager at Executive Table Group / Executive Hotel Group
Christine G. MoodyChristine G. Moody
Health Administration & Medical Operations Manager at United States Department of DefenseHealth Administration & Medical Operations Manager at United States Department of Defense
Julia TandyJulia Tandy
Administration and Operations Manager at Tung Ling Bible SchoolAdministration and Operations Manager at Tung Ling Bible School