NICKSON KIPTOO
Eldoret, Uasin Gishu,44
Summary
Proven housekeeping expert with a track record of enhancing guest satisfaction at Serena Hotel through meticulous attention to detail and superior cleanliness standards. Leveraged laundry proficiency and exceptional organizational skills to streamline operations, achieving a significant reduction in guest complaints. Demonstrates a strong work ethic and problem-solving abilities, ensuring high-quality outcomes in every task.
Overview
9
9
years of professional experience
Work History
House Cleaner
Boma Inn Hotel
08.2022 - Current
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Housekeeper
Serena Hotel
01.2016 - 04.2019
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
Associate of Arts - Hospital Facilities Administration
ELDORET TECHNICAL TRAINING INSTITUTE
Eldoret, Uasin Gishu, Kenya02.2019
High School Diploma -
SOCHOI SECONDARY SCHOOL
NANDI COUNTY12.2015
Skills
- Housekeeping
- Furniture treatment
- Ironing clothes
- Bathroom sanitation
- Laundry proficiency
- Quality Assurance Controls
Timeline
House Cleaner
Boma Inn Hotel
08.2022 - Current
Housekeeper
Serena Hotel
01.2016 - 04.2019
Associate of Arts - Hospital Facilities Administration
ELDORET TECHNICAL TRAINING INSTITUTE
High School Diploma -
SOCHOI SECONDARY SCHOOL
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