Hi, I’m
SOLOMON KIBET KIPTOO
Kapsowar
Summary
Experienced banking professional with a track record of driving growth, profitability, and client satisfaction. Seeking a challenging role where I can leverage my expertise in business development, relationship management, and financial services.
Dedicated Personal Banker with 10 years of experience in providing exceptional customer service, financial guidance, and tailored banking solutions to clients. Proficient in account management, cross-selling banking products, and building long-lasting relationships. Demonstrates a strong commitment to achieving sales targets and maintaining client satisfaction. Excellent team player with strong communication and problem-solving skills. Results-driven Relationship Banker with a strong background in retail banking and wealth management. Skilled at identifying customer needs, offering tailored financial advice, and consistently exceeding performance goals. Excellent communication skills combined with a commitment to exceptional customer service.
Overview
17
years of professional experience
41
years of post-secondary education
Work History
Office of the Woman Representative
Research Officer
03.2023 - Current
Job overview
- Legislative Support: Drafted parliamentary questions, statements, and motions to advance legislative priorities, presenting them to the Office of the Clerk and Speaker for consideration and action.
- Research and Policy Analysis: Conducted in-depth research on socioeconomic, political, and developmental issues, producing comprehensive policy briefs and reports to guide legislative and public engagements.
- Event Planning and Coordination: Organized community outreach programs, stakeholder meetings, and official county events, managing logistics, budgeting, and high-profile engagements.
- Stakeholder Liaison: Built and maintained collaborative relationships with political leaders, government officials, state parastatals, NGOs, and international embassies to strengthen partnerships and foster cooperation.
- Proposal and Report Writing: Developed funding proposals and detailed project reports to secure resources and track progress in education, security, water access, environmental conservation, and gender advocacy.
- Resource Mobilization: Identified funding opportunities and cultivated partnerships with donors to mobilize resources for county initiatives.
- Stakeholder Management: Managed relationships with diverse stakeholders, ensuring effective engagement and project alignment.
- Advisory and Administrative Support: Provided strategic advice on political and developmental issues, managed high-level scheduling, and arranged official engagements.
- Driving and Logistical Support: Provided transportation and logistical assistance, facilitating appointments and errands to enhance operational efficiency.
- Public Feedback and Program Implementation: Established mechanisms to capture public feedback, translating community needs into actionable programs.
- Program Execution: Led the implementation of impactful projects in education, environmental management, security, water access, and gender empowerment.
- Foundation and Business Development: Contributed to the establishment of the Caroline Ngelechei Foundation for community empowerment and Nairana Insurance Agency Limited, offering innovative insurance solutions.
Ngao Credit Ltd
Relationship Officer
08.2019 - 10.2020
Job overview
- Meeting monthly loan disbursement targets
- PAR maintained at 7% or below
- Selling of company products to potential and existing clients
- Create market awareness for the company's product
- Establish and maintain effective working relationships with clients
- Maintaining thorough knowledge of company products and services
- Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required timeliness.
- Follow up on updates of clients account statements and daily cheque banking.
Ngao Credit Ltd
Sales Team Leader
12.2018 - 07.2019
Job overview
- To formulate sales strategies and ensure company targets are met.
- To collect market intelligence
- To map potential customers and generate leads for the organization
- Prepare forecasts, sales budgets and reports including activity, closings, follow-up and adherence to goals.
- Reviewing sales performance on weekly, monthly, quarterly basis; with the aim of meeting or exceeding targets.
- To recruit, manage, train, organize and develop a highly motivated Sales Team.
Postbank
Sales Executive
06.2018 - 11.2018
Job overview
- Selling Retail and corporate Bank products and services in order to ensure sustainable business growth
- Actively take part in sales activities organized by the Bank in order to acquire business
- Offer excellent customer experience while interacting with customers on different channels
- Gather feedback from customers on Bank products and their experience to seek improvement
- Daily sharing of business acquisition reports
- Continuously seek to deepen knowledge on the Bank's offering and the industry trends
- Training customers on various products and services
- Assist the branch manager to identify potential corporate customers.
Equity Bank Kenya Ltd
Senior Relationship Officer-Cash Management
06.2014 - 01.2017
Job overview
- Ensure 100% compliance to the Bank's policies and Procedures on cash management
- Provide leadership to cash relationship officers and manage performance
- Ensure effective cash management at the branch level
- Ensure high productivity levels by staff through performance reviews and coaching
- Ensure accuracy and completeness of cash management documents
- Ensure high standards of Customer Service are maintained as the first contact person between the Bank and customers
- Ensure strong adherence to AML and KYC policy guidelines
- Ensure compliance to the CBK prudential guidelines.
Equity Bank Group
Customer Service Supervisor
06.2011 - 06.2014
Job overview
- Act as the unit communication officer.
- Handling customer feedback, escalates, respond and resolve.
- Oversee customer applications and service delivery are done within set service levels agreement standards.
- Championing products and services through training and staff mentoring.
- Monitor and make sure that quality service delivery is offered at all service points.
- Making sure that telephone etiquette and standards are adhered to at all times.
- Championing customer satisfaction.
- Champion of customer relationship management.
- Protecting and maintaining the corporate image and organization brand.
- Wings to Fly champion-championing the needs and care to vulnerable but bright students sponsored by Equity Group Foundation in collaboration with Mastercard, DFID, USaid, UKaid.
Equity Bank Group
Customer Service Officer/Bank Clerk
06.2008 - 06.2011
Job overview
- Act as the unit communication officer.
- Handling customer feedback, escalates, respond and resolve.
- Oversee customer applications and service delivery is done within set service levels agreement standards.
- Championing products and services through training and staff mentoring.
- Monitor and make sure that quality service delivery is offered at all service points.
- Making sure that telephone etiquette and standards are adhered to at all times.
- Championing customer satisfaction.
- Opening of accounts and onboarding customers to mobile service.
- Champion of customer relationship management.
- Protecting and maintaining the corporate image and organization brand.
Education
Nairobi Technical Training Institute
Diploma from Sales and Marketing
01.2018 - Current
Open University of Kenya
BACHELOR OF BUSINESS AND ENTREPRENEURSHIP
11.2023 - Current
University Overview
Relevant Coursework: Financial management, Economics, marketing, strategic leadership, strategy, management, Financial Markets, Investments, stakeholder Engagement, Business Planning, Business Leadership, Venture Creation, Business Accounting, Financial Statement Analysis, Risk Management, Business Resource Mobilization, Design thinking business modeling and Entrepreneurship.
Kapcherop High School
Secondary Education
01.2000 - 04.2023
University Overview
GPA: C
Kapchebau Primary
Primary Education
01.1991 - 04.1999
University Overview
GPA: 409 out of 700
Skills
Risk management
Interests
Sports: Engage in both individual (running, swimming, cycling) and team sports (football, pool) showcasing determination, passion, and teamwork skills.
Brain Games: Enjoy playing chess and puzzle games, demonstrating problem-solving and analytical skills.
Writing: Write notes, blog posts, indicating strong written communication skills.
Mentoring and Coaching: Experience in teaching and advising, demonstrating skill, patience, and determination.
Computing: Staying updated with technology trends.
Designing: Create art, sketches and posters.
Traveling: Adventurous excursions and camping.
Driving
Socializing with friends
Networking
Personal Objective
Results-driven banking professional with a strong background in banking, entrepreneurship and business development. Proven ability to drive growth, increase profitability, and build successful ventures. Strategic thinker with excellent financial acumen.
Attributes
- Self-Awareness: Understanding one's emotions, strengths, weaknesses, and values.
- Resilience: Ability to bounce back from setbacks, failures, or adversity.
- Empathy: Understanding and sharing the feelings of others.
- Adaptability: Thriving in dynamic environments and embracing change.
- Integrity: Honest, ethical, and consistent in actions.
- Curiosity: Driving lifelong learning and seeking knowledge.
- Time Management: Ability to ensure productivity and balance by prioritizing tasks and setting goals.
- Confidence: Believing in oneself and one's abilities.
- Creativity: Thinking outside the box, solving problems, and generating fresh ideas.
- Humility: Recognizing limitations, acknowledging mistakes, and valuing others' contributions.
Personal Information
- Date of Birth: 02/01/86
- Nationality: Kenyan
Training
- 2008, Introduction to computer Packages, MS Word, Windows 98, MS Excel, Internet and E-mail, Computer Society of Kenya (CSK), Distinction
- 2009, Driving School, Rocky Driving School, BCE
Timeline
Open University of Kenya
BACHELOR OF BUSINESS AND ENTREPRENEURSHIP
11.2023 - Current
Research Officer
Office of the Woman Representative
03.2023 - Current
Relationship Officer
Ngao Credit Ltd
08.2019 - 10.2020
Sales Team Leader
Ngao Credit Ltd
12.2018 - 07.2019
Sales Executive
Postbank
06.2018 - 11.2018
Nairobi Technical Training Institute
Diploma from Sales and Marketing
01.2018 - Current
Senior Relationship Officer-Cash Management
Equity Bank Kenya Ltd
06.2014 - 01.2017
Customer Service Supervisor
Equity Bank Group
06.2011 - 06.2014
Customer Service Officer/Bank Clerk
Equity Bank Group
06.2008 - 06.2011
Kapcherop High School
Secondary Education
01.2000 - 04.2023
Kapchebau Primary
Primary Education
01.1991 - 04.1999
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