SINJI HAJI
Birmingham ,West Midlands county
Summary
Professional Summary:
Demonstrated consistent management of multiple priorities with a positive attitude. Proven ability to take on additional responsibilities, resulting in successful team goal achievement. Flourishes in dynamic environments and remains dedicated to delivering exceptional outcomes.
Overview
14
14
years of professional experience
Work History
Educational Assistant Teacher
Sense College
12.2022 - 04.2024
- Implemented innovative technology tools within lessons plans that not only engaged students but also facilitated their learning process effectively.
- Increased student engagement by implementing hands-on learning activities and group projects.
- Assisted in the organization of extracurricular activities such as clubs, field trips, and after-school programs, fostering a sense of community among students outside the classroom setting.
- Participated in professional development opportunities regularly to stay current on educational trends and best practices, applying new knowledge directly into daily practice.
- Served as a mentor for new Educational Assistants, sharing best practices and providing guidance on classroom management strategies.
- Promoted positive classroom environment by implementing effective behavior management techniques, resulting in decreased disruptions and increased focus on learning.
- Contributed to the development of IEPs for students with special needs, working closely with the Special Education team to ensure appropriate supports were in place.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Monitored and reported student progress and development, offering mentoring as needed.
- Supervised more than 20 students during recess, lunch and daily student intake and dismissal.
Support Worker
ACHIEVEMENTS, MENCAP
11.2017 - 11.2022
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Interpreter
FIVESTAR LANGUAGES
11.2016 - 10.2017
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Administrator
UNIVERSAL CARGO AND TRAVEL AGENCY
01.2016 - 01.2017
- Handled Customer Queries: Effectively addressed customer inquiries, concerns, and requests, ensuring high satisfaction levels.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Logistics Coordination: Coordinated pick-up and delivery arrangements, optimizing efficiency.
- Shipment Monitoring: Tracked shipments, resolved issues, and communicated updates.
- Flight Bookings: Managed flight reservations for customers, providing seamless travel experiences.
- Mail Management: Sorted incoming and outgoing mail, maintaining timely communication.
- Phone and Email Support: Professionally handled calls and emails, demonstrating excellent communication skills.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Intern
ABB Administration Office
01.2012 - 01.2015
- Finance
- Check and process all outgoing and incoming invoices
- Preparing payments and debtors monitoring
- Banking and cash register entries
- Recording receipts from customers
- Billing for services provided to clients.
Administrative Assistant
ROTTERDAM INTERNATIONAL TRADING COMPANY
01.2010 - 01.2011
- Sales
- Providing customers with information on pricing and product availability
- Handling customer complaints.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Certificate - Health Aide
Sense Organization
Birmingham 2023
Certificate - Teaching English As A Foreign Language
THE TEFL ACADEMY
BIRMINGHAM 2020
Associate Degree in Business Administration - Business Administration Level - 4
ALBEDA COLLEGE
Rotterdam 2015
Diploma Level - Business Administration Level - 3
ALBEDA COLLEGE
Rotterdam 2014
Diploma - Business Administration Level - 2
ALBEDA COLLEGE
Rotterdam 2012
Diploma - Business Administration Level - 1
ALBEDA COLLEGE
Rotterdam 2010
Skills
- Document Management
- Team Building and Leadership
- Data Confidentiality
- Document Control
- Administrative Support
- MS Office
- Schedule Coordination
- Business Administration
- Information Management
Languages
Somali, Swahili
Native language
English
Advanced
C1
Dutch
Advanced
C1
Timeline
Educational Assistant Teacher
Sense College
12.2022 - 04.2024
Support Worker
ACHIEVEMENTS, MENCAP
11.2017 - 11.2022
Interpreter
FIVESTAR LANGUAGES
11.2016 - 10.2017
Administrator
UNIVERSAL CARGO AND TRAVEL AGENCY
01.2016 - 01.2017
Intern
ABB Administration Office
01.2012 - 01.2015
Administrative Assistant
ROTTERDAM INTERNATIONAL TRADING COMPANY
01.2010 - 01.2011
Certificate - Health Aide
Sense Organization
Certificate - Teaching English As A Foreign Language
THE TEFL ACADEMY
Associate Degree in Business Administration - Business Administration Level - 4
ALBEDA COLLEGE
Diploma Level - Business Administration Level - 3
ALBEDA COLLEGE
Diploma - Business Administration Level - 2
ALBEDA COLLEGE
Diploma - Business Administration Level - 1
ALBEDA COLLEGE
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