Sinaida Khayeri
Travel Consultant
Nairobi,30
Summary
I am committed to providing helpful and accurate services to customers. I demonstrate active listening and good communication skills to ensure that customers are satisfied. I am able to provide solutions to customers with complaints and enquires.
Overview
1
1
years of professional experience
Work History
Travel Consultant
Pivot Travel Solutions Limited
05.2024 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Air ticketing ( Amadeus/ Travel port/ Sabre)
- Recruit new agents and corporate users for IATI.
Receptionist
Jet wide Consortium
02.2022 - 05.2022
- Greeting visitors.
- Handling queries and complaints via phone, email and general correspondence.
- Scheduling appointments.
- Faxing, scanning, mailing and filling documents.
- Directing visitors to specific offices.
Education
Kenya Certificate of Secondary Education -
Friends school Tigoi
01.2018
Diploma - International Relations
Daystar University
01.2022
IATA Diploma - Travel and Consultancy
Kenya Utalii College
Nairobi, Nairobi Province, Kenya11.2023
Skills
- Customer Service
- Destination Knowledge
- Travel Planning
- Problem-Solving
- Communication
- Attention to Detail
- Sales Skills
- Technology Proficiency
- Cultural Sensitivity
- Organization
References
Lawrence, Injagi, General Manager, innjue@gmail.com, 254724925625, Jet wide Consortium
Timeline
Travel Consultant
Pivot Travel Solutions Limited
05.2024 - Current
Receptionist
Jet wide Consortium
02.2022 - 05.2022
Diploma - International Relations
Daystar University
Kenya Certificate of Secondary Education -
Friends school Tigoi
IATA Diploma - Travel and Consultancy
Kenya Utalii College
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