Simran Gahir
Melbourne, Victoria
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
ICT Technician
M.P.Shah Hospital
07.2023 - 10.2024
- Facilitated end-user training sessions on software applications, increasing employee productivity with new tools and technologies.
- Conducted regular maintenance on computer systems, ensuring optimal operation and minimizing downtime.
- Promoted a culture of continuous improvement by proactively identifying opportunities for process optimization within the IT environment.
- Serviced existing accounts, obtained project orders and established new accounts by planning and organizing daily work schedule.
- Increased user satisfaction with effective communication and prompt resolution of support tickets.
- Managed inventory of hardware components, maintaining sufficient stock levels for critical replacements or repairs as needed.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Served as a liaison between IT department and end-users during system implementations, ensuring clear communication of project goals and expectations.
Education
Oshwal Academy Nairobi
Diploma II -
Monash University
A Levels -
01.2023
O Levels -
01.2021
Skills
- Piano
- Harmonium
- Indian Classical Dance - Bharatnatyam
Workplacement
- MP Shah Hospital, ICT Department, 08/01/22, 08/31/22
- Our Temple, 08/01/22, 08/31/22
- MP Shah Hospital, ICT Department, 08/01/23, 09/30/23
Personal Information
Date of Birth: 03/14/05
Hobbies and Interests
- Art
- Music
Languages
Punjabi
Native language
Swahili
Proficient
C2
English
Proficient
C2
Timeline
ICT Technician
M.P.Shah Hospital
07.2023 - 10.2024
Oshwal Academy Nairobi
Diploma II -
Monash University
A Levels -
O Levels -
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