Simran Bhatia
Cybersecurity Expert
London, England,Greater london
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Level 2 IT Support Engineer
The Knowledge Academy
United Arab Emirates
2 2020 - 6 2022
- Provided Level 2 IT support, resolving technical issues and maintaining systems
- Managed operating systems, including Windows, and utilized range of tools and technologies
- Developed strong customer-focused service skills and worked effectively in hybrid work environment.
Level 1 IT Support Engineer
The Knowledge Academy
United Arab Emirates
09.2019 - 02.2020
- Provided Level 1 IT support, troubleshooting issues and assisting users with software and hardware problems
- Demonstrated expertise in computer networking and utilized Microsoft Teams and other tools.
- Monitored system performance to identify potential issues
Junior Network Engineer
The MSP Training
Minneapolis
01.2019 - 09.2019
- Contributed to network engineering tasks, gaining valuable experience in SonicWALL and other technologies.
- Planned implementation of network enhancements and upgrades
- Supported project planning team to promptly address hardware and software problems and network emergencies
- Enhanced network security with implementation of firewalls, VPNs, and access control systems
- Sustained optimal sender score on two IPs, enhancing inbox delivery and corresponding metrics while improving delivery metrics from 30% to 66%
Education
Master's degree - Computer Science
Staffordshire University
England 01.2023 - 05.2024
Bachelor's of Computer Application (BCA) - Computer Software Engineering
GNA University
Dhak Khati, India 01.2016 - 04.2019
Associate of Arts - Industrial Training
Pisoft Informatics Pvt. Ltd.
Ajitgarh, India 01.2017 - 06.2017
+1 and +2 - Humanities/Humanistic Studies
Punjab School Education Board
Punjab, India 01.2015 - 04.2016
10th -
Punjab School Education Board
Punjab, India 01.2013 - 04.2014
Skills
Windowsundefined
Timeline
Master's degree - Computer Science
Staffordshire University
01.2023 - 05.2024
Level 1 IT Support Engineer
The Knowledge Academy
09.2019 - 02.2020
Junior Network Engineer
The MSP Training
01.2019 - 09.2019
Associate of Arts - Industrial Training
Pisoft Informatics Pvt. Ltd.
01.2017 - 06.2017
Bachelor's of Computer Application (BCA) - Computer Software Engineering
GNA University
01.2016 - 04.2019
+1 and +2 - Humanities/Humanistic Studies
Punjab School Education Board
01.2015 - 04.2016
10th -
Punjab School Education Board
01.2013 - 04.2014
Level 2 IT Support Engineer
The Knowledge Academy
2 2020 - 6 2022
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