Dynamic IT professional with hands-on experience at Kenya Tea Development Agency and Royal Media Services, adept in troubleshooting and configuring media software. Proven ability to enhance team efficiency through collaboration and technical support. Skilled in Python programming and user support, consistently delivering solutions that exceed expectations. Passionate about leveraging technology to drive innovation and streamline operations.
Work History
Intern
Royal Media Services
Nairobi, Kenya
05.2025 - Current
Assisting the team with daily operational tasks and project support.
Cable structure and termination.
Internet connectivity and printing solutions dot matrix.
Troubleshoot and configure media editing software (e.g., Adobe Audition) to support audio production workflows
Intern
Kenya Tea Development Agency
Nairobi, Kenya
05.2025 - 08.2025
Cable structure and termination.
Internet connectivity and printing solutions dot matrix.
Installation and configuration of Microsoft SQL server .
CASE 360 Data Management System(EDMS).
Daily user support for various operating systems: windows 11, 7 10 and 8.
TCP/IP Network connectivity and preventative maintenance.
Collaborated with colleagues to streamline processes and improve efficiency.
Assisted with event planning, support and execution of virtual and in-person engagements.
Prepared reports summarizing project progress and results for management review.
Identified needs of customers promptly and efficiently.
Assisted team with daily operational tasks and project support.
Conducted research to gather information for ongoing projects.
Education
Bachelor of Science - Computer Science
Chuka University
Tharaka-Nithi
11-2024
High School Diploma -
Moi High School Mbiruri
Embu
12-2019
Skills
IT troubleshooting: diagnosing and resolving technical issues across hardware, software, and networks
System maintenance: updates, installation, and basic diagnostics
User support: Providing first-level technical assistance to staff and guests
Software configuration: installing and configuring operating systems, media tools, and productivity software
Python Programming: Proficient in writing clean, efficient Python code
Windows and Linux environments: confident in navigating both for IT support tasks
Team collaboration involves working closely with IT teams and non-technical departments for smooth operations
Command-line interface (CLI) usage
Basic networking and system administration
file management and directory structure (Linux/Windows)
audio/video file handling and conversion
shell scripting: Python
Affiliations
Tech Meetups and webinars: Participating in virtual sessions focused on data, DevOps, or emerging tech trends
Building Personal Python Projects: Including data science mini-projects like sentiment analysis, sales prediction, and data visualization