SIMON WASHIKA
Guests Experience maker
Mahe
Summary
Well-rounded [Guests Experience maker] committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Positive and upbeat [Villa Host ] successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills. Personable Hotel Concierge with exceptional qualifications in hospitality management. Dedicated to excellence and well-versed in travel arrangements. Engaging professional with top-notch skills in issue resolution. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Guest Experience Associate
LESCALE RESORT MARINA AND SPA
Victoria
10.2022 - 01.2025
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Welcomed large volume of guests and improved overall customer service.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Identified issues and established facts to produce practical decisions and solutions for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Maintained knowledge of local activities and events to educate guests on options.
- Facilitated successful front desk operations for high-volume hotel.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Villa Host
CONSTANCE EPHELIA RESORT AND SPA
Victoria
08.2018 - 08.2022
- Oversaw cleaning of villas and inspect them
- Performed check in/out plus upselling hotel fascilities
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted customers, answered questions and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
High School Diploma -
SOUTH AFRICA BUTLER TRAINING SCHOOL
SOUTH AFRICA02.2022
High School Diploma -
Universsal Group of Colleges
Kenya11.2001
Skills
- Event Information Management
- Payment Processing
- Flexible Schedule
- Computer Skills
- Issue Resolution
- Data Entry
- Reservation Management System
- Customer Service
- Mail Receiving and Delivery
- Problem Anticipation and Resolution
- Luggage Handling
- Sightseeing Tours
- Flower Ordering
- Guest Errands
- Travel Arrangement Coordination
- Reservation Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Food Safety Manager Certification - National Restaurant Association.
Work Preference
Work Type
Full TimeQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Guest Experience Associate
LESCALE RESORT MARINA AND SPA
10.2022 - 01.2025
Villa Host
CONSTANCE EPHELIA RESORT AND SPA
08.2018 - 08.2022
High School Diploma -
SOUTH AFRICA BUTLER TRAINING SCHOOL
High School Diploma -
Universsal Group of Colleges
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