Simon Gatheru Waigi
Business Intelligence Analyst
Nairobi
Summary
Enthusiastic Business Intelligence Analyst, and aspiring Data Scientist, with an interest in using data to make informed and sound decisions. Experience in Python and its applications in solving problems with data.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Junior Business Intelligence Analyst
Penda Health
Nairobi
03.2020 - Current
- Automated the process of splitting costs to respective cost centers, reducing time taken by 3 days.
- Performed analysis on mobile network providers and their offering, which resulted in fewer dropped calls and better support for the call center lines.
- Documented internal processes, implemented a knowledge base as a point of reference.
- Created reports that were used in fund raising, and showing performance of the newly launched call center.
Agent Support Administrator
Telkom Kenya
Nairobi
11.2016 - 12.2018
- Performed a monthly analysis on the sales team's performance, that reduced remuneration for underperforming members by more than 50%.
- Performing over 15,000 KYC checks on agent and merchant applications, account creation and dispatch of tills.
- Managed the successful shut down of Orange Money to pave way for the new mobile money platform "Tkash".
- Participated in the testing and product development of "Tkash" to its successful launch.
Education
Bachelor of Commerce - Business Administration
06.2012 - 06.2016
Skills
Data Analysis and Analytics
Data Mining
Software Development
Software Testing
Business Process Design and Improvement
Timeline
Junior Business Intelligence Analyst - Penda Health
03.2020 - Current
Agent Support Administrator - Telkom Kenya
11.2016 - 12.2018
Strathmore University - Bachelor of Commerce, Business Administration
06.2012 - 06.2016