Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SIMON THIONG'O

NAIROBI,30

Summary

Adept at transforming client needs into actionable solutions, I leveraged my networking prowess and database management skills at Hinga-Consult Insurance Agency to onboard and maintain a robust client portfolio. My knack for fostering relationships and meticulous attention to detail ensured a seamless claims process, contributing significantly to the firm's client satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Insurance Consultant

Hinga-Consult Insurance Agency
01.2020 - Current

1. Prospecting new insurance clients, listening to their insurance needs and offering guidance on the available solutions through online or face to face meetings.

2. Ensuring success in onboarding new clients, exercising helpfulness throughout the process and resolving their concerns in the process for a smooth onboarding.

3. Providing information and assistance during the claims process by guiding and explaining every step and making followups on their behalf whenever necessary.

4. Rendering after sales service and offering team building and rapport with the already onboarded clients.

5. Maintaining a clear and up to date clients database and other related clients data or documents.

6. Ensuring confidential and protecting the clients data by making sure it's safe at all times.

7. General administration of the firm's office by making sure it's conducive for day to day business transactions.

Business Consultant

Resolution Insurance Company Limited
01.2015 - 12.2019

1. Responsible for marketing and selling new insurance contracts.

2. Prospecting new potential clients, assessing their needs and offering compatible insurance solutions.

3. Maintaining clients records as per the companies' policies.

4. Maintaining a strong bond between the clients and the company to ensure a solid business growth.

5. Providing customer services to the onboarded clients to ensure results-driven approach as promised during the sales process.

6. Assisting in claims processing and follow ups on behalf of the clients.

7. Bringing back the feedback from the field to assist in new product development and enhancement of the existing policies.

8. Fulfilling the company's budget through the new acquired insurance contracts.


Office Administrative Assistant

Jup Limited
01.2011 - 12.2014

1. Assisting the Managing Director in the overall running of the office.

2. Supervising on behalf of the managing Director other administrative staff to ensure they hit the business target and assisting them whenever needed.

3. Assisting in budgeting of the office supplies and keeping the office records up to to date.

4. Making sure the office supplies are delivered on time and in good conditions as per the orders.

5. Working on business reports and making sure they beat the deadline.

6. Receiving office calls and acting as per their requests while taking notes on behalf of the Managing Director.

Education

Diploma in Business Management - Business Management

Pioneer International University
Nairobi, Kenya
11.2017

High School Diploma -

Gathera Secondary School
Othaya, Nyeri District, Kenya
11.2008

Skills

  • Licensed Insurance Agent
  • Networking and relationship building
  • Customer follow-up
  • Attention to Detail
  • Sales and marketing
  • Excellent customer service experience
  • Interpersonal and problem solving
  • Laudable communication both verbal and writing
  • Great telephone etiquette
  • Excellent database and spreadsheet skills

Languages

English
Native language
Finnish
Beginner
A1

Timeline

Insurance Consultant

Hinga-Consult Insurance Agency
01.2020 - Current

Business Consultant

Resolution Insurance Company Limited
01.2015 - 12.2019

Office Administrative Assistant

Jup Limited
01.2011 - 12.2014

Diploma in Business Management - Business Management

Pioneer International University

High School Diploma -

Gathera Secondary School
SIMON THIONG'O