SAMUEL MBUGUA MWALILI
NAKURU
Overview
16
16
years of professional experience
Work History
Branch Manager
NAIVAS LTD
07.2020 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
Inventory Controller
NAIVAS
05.2016 - 07.2020
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Developed and implemented inventory management strategies for improved stock flow.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
Inventory Associate
NAIVAS
02.2013 - 05.2016
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage, and documented variances.
- Performed data entry and completed proper paperwork.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Created reports detailing inventory costs, deliveries, and usage.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
Store Supervisor
NAIVAS LTD
01.2012 - 03.2013
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Answered questions about store policies and addressed customer concerns.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Conducted inventory analysis to determine optimal stock levels.
- Organized shift meetings to communicate and resolve issues for night operations.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Cashier
NAIVAS LTD
09.2009 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
Shelf Stocker
NAIVAS LTD
12.2007 - 09.2009
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 25KGS
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Performed inventory control, such as counting, and stocking merchandise.
- Processed and packaged stock items for customer purchases.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Education
High School Diploma -
HARAMBEE HIGH SCHOOL
NYERI11.2002
Skills
- Safety Protocols
- Microsoft Access
- Staff Management
- Customer and Vendor Relations
- Cash Handling
- Staff Supervision
- Staff Training
- Goals and Performance
- Employee Development
- Excellent Team Leadership
- Attention to Detail
- Strong Interpersonal Skills
- Cost and Budget Analysis
- Verbal Communication
Languages
KIKUYU
Native language
English
Beginner
A1
KISWAHILI
Beginner
A1
Timeline
Branch Manager
NAIVAS LTD
07.2020 - Current
Inventory Controller
NAIVAS
05.2016 - 07.2020
Inventory Associate
NAIVAS
02.2013 - 05.2016
Store Supervisor
NAIVAS LTD
01.2012 - 03.2013
Cashier
NAIVAS LTD
09.2009 - 01.2012
Shelf Stocker
NAIVAS LTD
12.2007 - 09.2009
High School Diploma -
HARAMBEE HIGH SCHOOL
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