Simon Juma
Garissa
Summary
Experienced Laboratory Manager with 18 years of expertise in leading and managing laboratory operations, quality assurance, and team development. Adept at implementing effective processes, ensuring compliance with regulatory standards, and driving continuous improvement in laboratory services. Proven ability to manage complex projects, optimize resource utilization, and mentor laboratory staff to achieve organizational goals. Committed to upholding the highest standards of accuracy, safety, and efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager/Senior Medical Laboratory Technologist
Medina Hospital Ltd
2013.06 - Current
- QMS Framework Development: Designed and established a comprehensive Quality Management System (QMS) tailored to the hospital's specific needs, aligning with regulatory standards i.e
- ISO 9001
- Quality Objectives: Defined clear quality objectives and key performance indicators (KPIs) that align with the hospital's mission and goals
- Stakeholder Engagement: Engaged with hospital leadership and key stakeholders to secure buy-in and support for the QMS initiative
- Standard Operating Procedures (SOPs): Developed and implemented hospital-wide SOPs to standardize processes across departments, ensuring consistency and adherence to best practices
- Quality Policies: Established quality policies that reflect the hospital's commitment to patient safety, care quality, and continuous improvement
- Document Control: Implemented a document control system to manage the creation, review, approval, and distribution of quality-related documents
- Staff Training Programs: Developed and conducted training programs for all levels of hospital staff on quality management principles, SOPs, and regulatory compliance
- Change Management: Lead change management initiatives to ensure smooth adoption of new processes and practices across the hospital
- Patient Safety Programs: Implemented and oversaw patient safety initiatives, including incident reporting systems, patient feedback mechanisms, and safety audits
- Risk Management: Developed and managed risk management processes to identify, assess, and mitigate risks to patient safety and hospital operations
- Quality Metrics: Established and tracked quality metrics, including patient satisfaction, clinical outcomes, and operational efficiency
- Benchmarking: Conducted benchmarking studies to compare the hospital's performance with industry standards and identify opportunities for improvement
- Achievements at Medina Hospital, Garissa
- Introduced an incident reporting system that improved the reporting and resolution of patient safety issues, leading to a 10 % reduction in recurring incidents
- Developed and delivered comprehensive training programs that increased staff competency in quality management, leading to a 32% improvement in compliance with SOPs
- Conducted regular performance audits that identified areas for improvement, leading to targeted interventions that improved key quality metrics by 40%
Laboratory Manager
Gudele General Hospital
2023.01 - 2023.05
- Facility Planning and Design: Developed and oversaw the design and layout of the laboratory to optimize workflow, efficiency, and compliance with regulatory standards
- Budget Development: Created and managed the budget for the laboratory setup, including capital expenditures, equipment procurement, staffing, and operational costs
- Vendor Selection: Evaluated and selected vendors for laboratory equipment, reagents, and supplies, ensuring quality and cost-effectiveness
- Equipment Installation: Oversaw the installation, calibration, and validation of laboratory equipment, ensuring that all instruments are operational and meet required specifications
- Staff Recruitment: Recruited and hired qualified laboratory personnel in collaboration with the hospital recruitment team
- Training Programs: Developed and implemented comprehensive training programs for new staff, focusing on laboratory procedures, safety protocols, and quality assurance
- Team Development: Fostered a positive work environment, promoting teamwork, professional development, and continuous learning
- Standard Operating Procedures (SOPs): Developed and implemented SOPs for all laboratory processes, ensuring consistency, accuracy, and compliance
- Project Coordination: Oversaw all phases of the laboratory setup project, ensuring timelines are met, budgets are adhered to, and milestones are achieved
- Stakeholder Communication: Communicated progress and challenges to key stakeholders, including senior management, investors, and regulatory bodies
- Operational Launch: Successfully launched the laboratory, ensuring all systems, processes, and staff are fully operational and ready to deliver high-quality diagnostic services
- Achievements at Gudele General Hospital
- Established a fully functional medical laboratory from the ground up, meeting all project deadlines and budget constraints
- Successfully managed the procurement, installation, and validation of over 15 pieces of critical laboratory equipment
- Led the laboratory to pass all regulatory inspections with no major findings, ensuring continuous compliance with local and international standards
- Managed the laboratory's budget effectively, achieving cost savings of 20% through strategic vendor negotiations and resource optimization.
Laboratory Manager
Medina Hospital Ltd
2013.01 - 2023.01
- Led and managed the daily operations of a high-volume clinical laboratory, supervising a team of 7 laboratory technologists
- Implemented and maintained quality management systems, ensuring compliance with ISO 15189 standards and other relevant regulatory requirements
- Developed and executed strategies to improve laboratory processes, reducing turnaround times by 20% and increasing overall efficiency
- Oversaw the calibration, maintenance, and validation of laboratory equipment, ensuring optimal performance and minimizing downtime
- Managed the laboratory's budget, including resource allocation, procurement of supplies, and cost-control measures
- Collaborated with cross-functional teams to support research and development projects, contributing to the successful launch of new diagnostic tests
- Prepared and presented detailed reports on laboratory performance, quality metrics, and operational improvements to senior management
- Fostered a culture of continuous learning and professional development, leading to a 15% increase in staff retention and satisfaction
- Achievements at, , Garissa
- Involved from inception, development of business concept, realizing the idea, growing the laboratory facility, strategic planning (short to long term) recruiting and training staff, which was a success
- Introduced specialized tests hence making it the most sort out laboratory in North Eastern Region
- Since inception, the Laboratory revenues gradually increased making it the best performing department in the hospital.
Laboratory Superintendent
Aga Khan University Hospital, Capital Centre
2012.09 - 2013.01
- Overall in-charge of Out-reach Laboratory operations
- Performed laboratory diagnostic tests
- Made scheduled laboratory procurements
- Wrote and reviewed Standard Operating procedures
- Performed routine maintenance and calibrations of laboratory equipment
- Carried out Internal Quality Controls and inter-laboratory comparisons
- Performed validation of Laboratory equipment
- Prepared and submitted accurate and timely laboratory statistics to my manager
- Member, JCIA Multifunctional Team
Member, JCIA Multifunction Team
Aga Khan Hospital
2011.12 - 2012.09
- Spear headed quality improvement programs in the hospital in accordance with Joint Commission International Accreditation (JCIA) standard
- Reviewed all the measurable elements in the assigned JCIA chapters
- Conducted gap analysis of the assigned chapters in terms of structure, policy, process and documentation required
- Developed an action plan for the closure of the gaps with clearly stated timelines
- Implemented the action plan within the timelines
- Monitored and evaluated the action plan
- Reported the progress to the top management
Senior Medical Laboratory Technologist
Aga Khan Hospital
2009.04 - 2012.09
- Coordinated continuous medical education (C.M.E) in the laboratory
- Deputized the laboratory Quality Assurance Officer
- Deputized the head of microbiology department
- Performed internal audits and random checks in the laboratory
- Assessed staff competency
- Initiated corrective and preventive action where necessary
- Wrote and reviewed Standard Operating Procedures (SOP's)
- Carried out maintenance, calibration and trouble-shooting of laboratory equipment
- Participated in quality control and quality assurance activities, ensuring the accuracy and reliability of test results
- Provided technical support and training to junior technologists, fostering a collaborative and knowledgeable work environment
- Assisted in the development and validation of new testing methods, contributing to the expansion of the laboratory's service offerings
- Performed complex diagnostic tests and analyses, specializing in hematology, microbiology, biochemistry/immunochemistry, blood banking/transfusion science, phlebotomy etc., with a focus on accuracy and efficiency
- Achievements at Aga, , Mombasa
- Increased the number of CME's resulting to over 90% staff training on SOP's
- Wrote and reviewed management SOP's up-to 50%
- Carried out internal audits and random checks of up-to 40% alone
- Acted as QA Officer when he was on leave and there arose no complaint regarding quality in the laboratory
- Scheduled timely meetings and wrote minutes from matters arising including annual management reviews of which the C.E.O was happy about the way the minutes were being compiled
- Achieved ISO 15189 Accreditation.
Medical Laboratory Technologist
The Nyali Children Hospital
2009.02 - 2009.04
- Conducted both routine and specialized laboratory tests and procedures, ensuring adherence to standard operating procedures (SOPs) and safety guidelines
- Maintained and calibrated laboratory equipment, ensuring operational readiness and minimizing test result discrepancies
- Wrote and reviewed Standard Operating Procedures (SOP's)
- Supported the implementation of quality control measures, contributing to the laboratory's overall performance and accreditation efforts.
Laboratory Manager
The Nyali Paediatric Hospital
2007.01 - 2009.01
- Was overall in-charge of all laboratory activities
- Procured laboratory equipment, reagents and other materials
- Initiated Biochemistry and Microbiology departments which were successful
- Was selected as a member of the Quality Management Team in the hospital
- Carried out diagnostic laboratory tests
- Performed maintenance/ calibration of laboratory equipment
- Trained newly employed technologists at the institution
- Achievement at Nyali Paediatric Hospital
- Initiated microbiology and biochemistry sections which increased laboratory revenue by more than 50%
Medical Laboratory Technologist
The Nyali Paediatric Hospital
2006.01 - 2009.01
- Carried out pediatric phlebotomy
- Conducted both routine and specialized laboratory tests and procedures, ensuring adherence to standard operating procedures (SOPs) and safety guidelines
- Carried out maintenance, calibration and trouble-shooting of laboratory equipment
- Wrote and reviewed Standard Operating Procedures (SOP's)
Volunteer Medical Laboratory Technologist
Kisumu District Hospital
2005.08 - 2005.12
- Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
- Stayed current with industry advancements through regular attendance at professional conferences and workshops, applying learnings to daily practice.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Operated highly specialized laboratory equipment to process specimens.
TRAININGS / CERTIFICATIONS
2023.03 - 2023.01
- Leadership and Program Management in Infection Prevention and Control; WHO
2021.04 - 2021.04
- Transformational Leadership –Free online training; Alison, Managing Health and Safety In Healthcare –Free online training; Alison
University of Washington
2019.09 - 2019.12
Global
University of Washington
2019.01 - 2019.09
2018.11 - 2018.02
- HIV Testing Guidelines updates 2018
2016.05 - 2016.05
- Malaria- Case Management Training; MOH
Safe Phlebotomy
Kenya Medical Training College
2014.06 - 2014.06
Service Excellence
Aga Khan University Hospital
2012.11 - 2012.11
Aga Khan University
2012.09 - 2012.11
- Understanding and Implementation of ISO 15189:2007;
2011.11 - 2011.11
- ISO 15189:2007 Implementation; Risk Accredit Management Systems
2007.12 - 2007.04
- Certificate in HIV/AIDS/STDs counseling, PMCT, Drug Abuse, and Home Based Care
2002.01 - 2002.04
- Certificate in Basic Computer Software Packages.
Education
Bachelor of Business Management - International Business
Mount Kenya University
Mombasa, Kenya12.2021
Higher National Diploma - Medical Laboratory Technology –Microbiology
Technical University of Mombasa
Mombasa, Kenya2009
Diploma - Medical Laboratory Sciences
Kenya Medical Training College
Kisumu, Kenya2005
Kenya Certificate of Secondary Education -
Kabartegan Secondary School
Kericho, Kenya2001
Kenya Certificate of Primary Education -
Namasali Primary School
Busia, Kenya1997
Skills
- Quality Assurance Management
- Employee Training
- Data Analysis
- Operations Management
- Employee Supervision
- Risk Analysis and Mitigation
- Project Management
- Customer Focus
- Budget Management
- Teamwork and Collaboration
- Problem Resolution
- Excellent Communication
Accomplishments
- Introduced an incident reporting system at Medina Hospital that improved the reporting and resolution of patient safety issues, leading to a 10 % reduction in recurring incidents.
- Developed and delivered comprehensive training programs that increased staff competency in quality management, leading to a 32% improvement in compliance with SOPs.
- Conducted regular performance audits that identified areas for improvement, leading to targeted interventions that improved key quality metrics by 40%.
- Involved from inception, development of business concept, realizing the idea, growing the laboratory facility, strategic planning (short to long term) recruiting and training staff, which was a success.
- Introduced specialized tests hence making it the most sort out laboratory in North Eastern Region.
- Since inception, the Laboratory revenues gradually increased making it the best performing department in the hospital.
- Established a fully functional medical laboratory from the ground up, meeting all project deadlines and budget constraints.
- Successfully managed the procurement, installation, and validation of over 15 pieces of critical laboratory equipment.
- Led the laboratory to pass all regulatory inspections with no major findings, ensuring continuous compliance with local and international standards.
- Managed the laboratory's budget effectively, achieving cost savings of 20% through strategic vendor negotiations and resource optimization.
- Increased the number of CME's resulting to over 90% staff training on SOP's
- Wrote and reviewed management SOP's up-to 50%
- Carried out internal audits and random checks of up-to 40% alone
- Acted as QA Officer when he was on leave and there arose no complaint regarding quality in the laboratory
- Achieved ISO 15189 accreditation
- Initiated microbiology and biochemistry sections which increased laboratory revenue by more than 50%
Medina Hospital
Gudele General Hospital
Aga Khan Hospital, Mombasa
Nyali Paediatric Hospital
Certification
- 26.08.2024 – 28.08.2024: Laboratory Biosafety & Biosecurity –Free online training; MOH
- 30.03.2023 – 01.04.2023: Leadership and Program Management in Infection Prevention and Control; WHO
- 26.04.2021 – 28.04.2021: Transformational Leadership –Free online training; Alison
- 14.04.2021 – 16.04.2021: Managing Health and Safety In Healthcare –Free online training; Alison
- 23.09.2019 – 15.12.2019: Leadership and Management in Health; University of Washington
- 01.07.2019 – 23.09.2019: Global Health Project Management; University of Washington
- 11.02.2018 – 15.02.2018: HIV Testing Guidelines updates 2018
- 28.05.2016 – 30.05.2016: Malaria- Case Management Training; MOH
- 18.06.2014 – 20.06.2014: Safe Phlebotomy; Kenya Medical Training College
- 21.11.2012 – 21.11.2012: Service Excellence in Customer Care; Aga Khan University Hospital, Nairobi
- 09.05.2012 – 11.05.2012: Understanding and Implementation of ISO 15189:2007; Aga Khan University Hospital, Nairobi
- 20.11.2011 – 23.11.2011: ISO 15189:2007 Implementation; Risk Accredit Management Systems
- 12.02.2007 – 14.04.2007: Certificate in HIV/AIDS/STDs counseling, PMCT, Drug Abuse, and Home Based Care
- 15.01.2002 – 23.04.2002: Certificate in Basic Computer Software Packages.
Affiliations
- Kenya Medical Laboratory Technicians and Technologists Board
Languages
English
Proficient
C2
Swahili
Proficient
C2
References
Available on request
Timeline
TRAININGS / CERTIFICATIONS
2023.03 - 2023.01
Laboratory Manager
Gudele General Hospital
2023.01 - 2023.05
2021.04 - 2021.04
University of Washington
2019.09 - 2019.12
Global
University of Washington
2019.01 - 2019.09
2018.11 - 2018.02
2016.05 - 2016.05
Safe Phlebotomy
Kenya Medical Training College
2014.06 - 2014.06
Quality Assurance Manager/Senior Medical Laboratory Technologist
Medina Hospital Ltd
2013.06 - Current
Laboratory Manager
Medina Hospital Ltd
2013.01 - 2023.01
Service Excellence
Aga Khan University Hospital
2012.11 - 2012.11
Aga Khan University
2012.09 - 2012.11
Laboratory Superintendent
Aga Khan University Hospital, Capital Centre
2012.09 - 2013.01
Member, JCIA Multifunction Team
Aga Khan Hospital
2011.12 - 2012.09
2011.11 - 2011.11
Senior Medical Laboratory Technologist
Aga Khan Hospital
2009.04 - 2012.09
Medical Laboratory Technologist
The Nyali Children Hospital
2009.02 - 2009.04
2007.12 - 2007.04
Laboratory Manager
The Nyali Paediatric Hospital
2007.01 - 2009.01
Medical Laboratory Technologist
The Nyali Paediatric Hospital
2006.01 - 2009.01
Volunteer Medical Laboratory Technologist
Kisumu District Hospital
2005.08 - 2005.12
2002.01 - 2002.04
Bachelor of Business Management - International Business
Mount Kenya University
Higher National Diploma - Medical Laboratory Technology –Microbiology
Technical University of Mombasa
Diploma - Medical Laboratory Sciences
Kenya Medical Training College
Kenya Certificate of Secondary Education -
Kabartegan Secondary School
Kenya Certificate of Primary Education -
Namasali Primary School
- 26.08.2024 – 28.08.2024: Laboratory Biosafety & Biosecurity –Free online training; MOH
- 30.03.2023 – 01.04.2023: Leadership and Program Management in Infection Prevention and Control; WHO
- 26.04.2021 – 28.04.2021: Transformational Leadership –Free online training; Alison
- 14.04.2021 – 16.04.2021: Managing Health and Safety In Healthcare –Free online training; Alison
- 23.09.2019 – 15.12.2019: Leadership and Management in Health; University of Washington
- 01.07.2019 – 23.09.2019: Global Health Project Management; University of Washington
- 11.02.2018 – 15.02.2018: HIV Testing Guidelines updates 2018
- 28.05.2016 – 30.05.2016: Malaria- Case Management Training; MOH
- 18.06.2014 – 20.06.2014: Safe Phlebotomy; Kenya Medical Training College
- 21.11.2012 – 21.11.2012: Service Excellence in Customer Care; Aga Khan University Hospital, Nairobi
- 09.05.2012 – 11.05.2012: Understanding and Implementation of ISO 15189:2007; Aga Khan University Hospital, Nairobi
- 20.11.2011 – 23.11.2011: ISO 15189:2007 Implementation; Risk Accredit Management Systems
- 12.02.2007 – 14.04.2007: Certificate in HIV/AIDS/STDs counseling, PMCT, Drug Abuse, and Home Based Care
- 15.01.2002 – 23.04.2002: Certificate in Basic Computer Software Packages.
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