Summary
Overview
Work History
Education
Skills
Timeline
Generic
simba fadhili

simba fadhili

Front Office Receptionist
Kilifi,Kilifi

Summary

Accomplished Front Desk Receptionist with a proven track record at Billionaire Resort and Retreat, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in cash handling and fostering positive client relations, I streamlined check-in processes, significantly reducing wait times. My commitment to confidentiality and teamwork underpins my professional achievements.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Billionaire Resort and Retreat
08.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Streamlined check-in processes, reducing wait times for guests.
  • Resolved customer problems and complaints.

Front Desk Receptionist

Silver Rock Hotel
12.2021 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

Certificate - Tourism And Hospitality

Kakuyuni Vocational Training Center
Malindi
02.2022

Skills

Problem-solving skills

Timeline

Front Desk Receptionist

Billionaire Resort and Retreat
08.2023 - Current

Front Desk Receptionist

Silver Rock Hotel
12.2021 - 07.2023

Certificate - Tourism And Hospitality

Kakuyuni Vocational Training Center

Similar Profiles

CREATE PROFILE
simba fadhiliFront Office Receptionist