VOLLEYBALL
SILVIA MUIRURI
IMPORTS DOCUMENTATION SPECIALIST
NAIROBI
Summary
Proactive,customer oriented imports documentation specialist with 8 years experience in the clearing and forwarding and customer service, and 3 years experience in retail and wholesale field .I am a Self-motivated, team player with strong organizational and interpersonal skills gained in my years of experience . I have a passion for delivering outstanding service .I aim to work in an organization that i will contribute fully for further development of the company and my career at large .
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
IMPORT DOCUMENTATION SPECIALIST
MURANGA FORWARDERS LIMITED
NAIROBI
02.2016 - Current
- Receiving documents from clients, Inform and request pending documents via emails and following up with calls
- Sorting and arranging files respectively according to their clearance positions
- Checking if customs entry have passed and preparing submission to KRA customs folders
- Making sets of clearing documents for KEBS, our files sets and transporters sets
- Lodged documentation online for allocation and checking and replying to online DPC notification
- Following up with customs officer for verification , verification account and final release from customs
- Processing cancellation of entries
- Acting upon any requests done by the customs officers via mail and replying accordingly
- Writing approval letters ie partial release ,destination verification and sample collecting letters
- Applying for KEBS stickers on behalf of client
- Doing online attachments on KRA and KEBS sites
- Checking in the KPA systems the physical positions of the containers and following up on delayed railage.
- Checking if delivery orders are mapped in the KPA systems
- Verifying valuation and exemption documents before sending them for approval
- Updating our internal report system and sending to clients updated progress report daily .
- Offer customer service to clients by responding to their enquiries and queries via emails and phone calls
- Filling KPA invoices in their respective files
- Working with logistics team to ensure delivery of urgent consignments on priority bases
SHIPPING DEPARTMENT CLERK
MURANGA FORWARDERS LIMITED
MOMBASA
05.2015 - 01.2016
- Preparing and lodging documents for bill of lading release to get delivery orders from the shipping line
- Timely collecting Delivery orders from shipping lines an correctly filing them
- Validation of guarantees at the shipping lines
- Calculation of demurrages
- Sorting and filing container interchange
- Following up of refunds from shipping lines
- Ensuring container deposit from the shipping line is paid back timely.
SALES PERSON
KEYSH COMMUNICATIONS
MOMBASA
01.2013 - 04.2015
- Selling mobile phones and their accessories
- Taking daily stock and placing stock orders
- Running monthly promotions of the products
- Provided product benefits and advantages and discussed pricing with interested parties.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Balanced and organized cash register by handling cash and counting change
Education
EAST AFRICA CUSTOMS FREIGHT FORWARDING COURSE - EAST AFRICA CUSTOMS
KENYA SCHOOL OF REVENUE ADMINISTRATION (KESRA)
MOMBASA , KENYA 01.2017 - 09.2017
Diploma - COMPUTERIZED FREIGHT CLEARING AND FORWARDING
MOMBASA AVIATION TRAINING INSTITUTE
MOMBASA , KENYA 01.2014 - 12.2014
COMPUTER PACKAGES - COMPUTER PACKAGES
ABC CENTRE
MOMBASA , KENYA 05.2013 - 05.2013
KENYA CERTIFICATE OF SECONDARY EDUCATION
NAROMORU GIRLS SECONDARY SCHOOL
NYERI , KENYA 01.2009 - 11.2012
KENYA CERTIFICATE OF PRIMARY EDUCATION - KCPE
SLOPES VIEW ACADEMY
NYERI , KENYA 01.2000 - 11.2008
Skills
Effective communicationundefined
Interests
OUTDOOR ACTIVITIES
TRAVELING FOR EXPLORATION
Additional Information
REFEREES
1.MR. Andrew Ogalo
Head of Declaration
Muranga Forwarders Limited
Mobile n umber: 0720544111
2.MR. Charles Odhiambo
Operations manager Nairobi
Muranga Forwarders Limited
Mobile n umber: 0727788893
3.MR. Anthony Mwangi
Manager
Keysh communications
Mobile number : 0721910875
REFEREES
I have concent form the listed persons in case of any clarification in regards to my work experience
Timeline
EAST AFRICA CUSTOMS FREIGHT FORWARDING COURSE - EAST AFRICA CUSTOMS
KENYA SCHOOL OF REVENUE ADMINISTRATION (KESRA)
01.2017 - 09.2017
IMPORT DOCUMENTATION SPECIALIST
MURANGA FORWARDERS LIMITED
02.2016 - Current
SHIPPING DEPARTMENT CLERK
MURANGA FORWARDERS LIMITED
05.2015 - 01.2016
Diploma - COMPUTERIZED FREIGHT CLEARING AND FORWARDING
MOMBASA AVIATION TRAINING INSTITUTE
01.2014 - 12.2014
COMPUTER PACKAGES - COMPUTER PACKAGES
ABC CENTRE
05.2013 - 05.2013
SALES PERSON
KEYSH COMMUNICATIONS
01.2013 - 04.2015
KENYA CERTIFICATE OF SECONDARY EDUCATION
NAROMORU GIRLS SECONDARY SCHOOL
01.2009 - 11.2012
KENYA CERTIFICATE OF PRIMARY EDUCATION - KCPE
SLOPES VIEW ACADEMY
01.2000 - 11.2008
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