Summary
Overview
Work History
Education
Websites
Work Preference
Timeline
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Silas Lumwaji

Silas Lumwaji

Registered Nurse
Nairobi,Nairobi

Summary

A conscious nurse with expertise in the provision of exemplary care to maintain the health safety and development of patients with different health care needs. Demonstrates strong compassionate care and evaluate care effectiveness. Acts with integrity and in the best interest of patients whilst ensuring compliance with trust policies and the Nursing Council of Kenya guidelines to promote ward efficiency and the delivery of operational excellence. Ability to advocate for patients needs. Proven history of cultivating strong patients rapport to provide exceptional care and patient education. Devoted to provide utmost level of ease and care to patients. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Registered Nurse-FRONT OFFICE

NAIROBI MENTAL HEALTH SERVICES
Nairobi, Nairobi Province, Kenya
10.2023 - Current
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Aided in the implementation of new software systems, providing input on user experience and assisting with training for other team members.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Resolved patient billing issues in line with established guidelines.
  • Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.

Registered Nurse

St Judes Medical Center
Nairobi
12.2022 - 09.2023
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
  • Administered medications via oral, IV, and intramuscular injections and monitored responses
  • Updated patient charts with data such as medications to keep records current and support accurate treatments
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.

Education

Diploma in KRCHN -

Kenya Medical Training College

Kenya Certificate of Secondary Education - undefined

Senende High School

Certificate in Computer Packages - undefined

I-Net Computer College

Basic Life Support Certificate -

American Heart Association

Nursing License -

Nursing Council of Kenya

Bachelor of Science - Fundamentals of Medical Coding And Billing

BYU PATHWAY CONNECT/ENSIGN COLLEGE
06.2026

Bachelor of Science - Nursing Science

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO
05.2026

LIFE SKILLS, UNIVERSITY SKILLS AND PROPHESSIONAL SKILLS -

BYU PATHWAY CONNECT
IDAHO
01.2024 - 06.2024

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid sick leave401k matchPersonal development programsTeam Building / Company Retreats

Timeline

LIFE SKILLS, UNIVERSITY SKILLS AND PROPHESSIONAL SKILLS -

BYU PATHWAY CONNECT
01.2024 - 06.2024

Registered Nurse-FRONT OFFICE

NAIROBI MENTAL HEALTH SERVICES
10.2023 - Current

Registered Nurse

St Judes Medical Center
12.2022 - 09.2023

Diploma in KRCHN -

Kenya Medical Training College

Kenya Certificate of Secondary Education - undefined

Senende High School

Certificate in Computer Packages - undefined

I-Net Computer College

Basic Life Support Certificate -

American Heart Association

Nursing License -

Nursing Council of Kenya

Bachelor of Science - Fundamentals of Medical Coding And Billing

BYU PATHWAY CONNECT/ENSIGN COLLEGE

Bachelor of Science - Nursing Science

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO

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Silas LumwajiRegistered Nurse