Silas Kipkosgei

• Participated in cross-functional projects while working in lean development environments.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Created business intelligence applications and tools to capture and exploit clients' requests data points and metrics.
• Provided dedicated coaching to interns and new employees to boost efficiency throughout department.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Identified and suggested new technologies and tools for enhancing product value and increasing team productivity.
• Developed software for both desktop and mobile operating systems.
• Translated verbal customer requirements into written use cases and testable development stories.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Ensuring all IT related systems are working smoothly and efficiently including POS, PMS, Internet and digital tv systems.
• Taking backups of systems and generating reports of systems on a daily basis.
• Running regular maintenance schedules for systems in the organization.
• Providing user training and user
• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Installed and configured software and hardware.
• Managed network security and filtering settings.
• Documented core systems configurations, passwords and system access requirements.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices and software to set up work stations for employees.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.

• Included: 1.
• Network administration: Provided user support on various Local Area Network (LAN) inquiries related to Client/Server Configuration, IP Addressing, Sub netting, Domain Setup and Administration as per configuration scheme used in the ICT Unit.
• 2.
• Report Generation: Generate reports when required.

• At AIC Christian Literature translation office, Kapsabet, I was attached to the IT support department.
• My work description entailed providing software and technical support to the department and some of my responsibilities were:.
• Installing new hardware (servers, printers, computer workstations, etc.).
• Setting up user accounts, permissions and passwords.
• Network maintenance.
• Technical support for people using the network.
• Training staff on new system applications and operating systems Transfer and backup of data from machines.
• Upgrading operating systems.
• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving hardware of software faults.

• I worked as a Community Health Volunteer (CHV) for the Kapsabet Referral Hospital.
• My responsibilities included:.
• Distributing of mosquito nets to the public through the government initiative to eliminate malaria.
• Educate people on proper use and maintenance of the mosquito nets.
• Educate people on effective ways and methods to curb malaria in and around their homes.

My work description entailed providing software and technical support to clients and some of my responsibilities were:.

• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation or relevant reports.
• Installing new hardware (servers, printers, computer workstations, etc.).
• Setting up user accounts, permissions and passwords.
• Network maintenance.
• Technical support for people using the network.
• Training staff on new system applications and operating systems Transfer and backup of data from machines.
• Upgrading operating systems.
• Installing and configuring computer hardware operating systems and applications.