SICILY WANJIRU GACHOKI
Kianyaga
Summary
A customer-focused professional with expertise in product and service knowledge. Consistently achieves performance metrics, exceeding expectations. Effective communicator and collaborator, providing exceptional service. Advanced to supervisory role, streamlining processes and driving team efficiency.
Overview
5
5
years of professional experience
Work History
Investor Relations Officer
Safaricom Investment Cooperative
2023.07 - Current
- Information Dissemination: Ensure that accurate, timely, and relevant information about the Safaricom Investment Cooperative’s financial performance, strategic initiatives, and other significant developments is communicated to investors
- Investor Queries: Act as the primary point of contact for investor inquiries, addressing concerns, providing clarifications, and ensuring investors are well-informed
- Financial Reporting: Oversee the preparation and dissemination of regular financial reports, such as quarterly and annual reports, to keep investors updated on the Safaricom Investment Cooperative’s financial health
- Regulatory Compliance: Ensure compliance with all regulatory requirements related to financial disclosures and reporting
- Investor Engagement: Develop and maintain strong relationships with current and potential investors, understanding their needs and expectations
- Investor Meetings: Organize and conduct meetings, presentations, and events to engage with investors, providing them with insights into the Safaricom Investment Cooperative’s performance and strategic direction
- Feedback Loop: Gather feedback from investors and provide insights to Safaricom Investment Cooperative’s management team to help shape strategic decisions and improve investor satisfaction
- Market Analysis: Monitor market trends and investor sentiment to provide valuable input on the Safaricom Investment Cooperative’s positioning and strategy
- Issue Resolution: Address and manage any issues or crises that may impact investor confidence, working to resolve concerns and mitigate potential negative impacts
- Promotional Activities: Develop and execute marketing strategies to attract new investors, including creating promotional materials and participating in investment forums and conferences
- Brand Management: Enhance the Safaricom Investment Cooperative’s reputation and visibility in the investment community through strategic communications and public relations efforts
- Cross-Functional Coordination: Work closely with other departments, such as finance, legal, and marketing, to ensure a cohesive approach to investor communications and reporting.
Sales Representative
Kimisitu Investments Company
2022.05 - 2023.04
- Driving sales volumes and new growth across all product offerings in a systematic manner
- Dealing effectively and expeditiously with queries and complaints from clients & enhancing client trust and retention
- Establishing and maintaining regular contact with current and prospective clients as well as service providers
- Developing and implementing appropriate marketing strategies, and take a lead role in developing relevant marketing materials and attendant budgets input
- Providing timely, up-to-date information and reports to stakeholders regarding the status of the business development initiatives in terms of execution
- Collating and presenting relevant market intelligence with a view to possibly enhancing internal competitive advantages to the extent possible
- Create and maintain an information database of all existing, new & prospective clients with a view to strategically targeting them to enhance business development
- Supporting the sales process by recruiting new shareholders/customers
- Managing of individual pipeline & forecasting
- Ability to set up and manage sales campaigns and sales drive activities
- Ensuring credibility with members by maintaining detailed knowledge of current market conditions
- Delivering good customer service by responding swiftly to queries and concerns from members
- Meet sales targets as per agreed Key Performance Indicators (KPI’s)
- Document all sales activities, generate reports and keep records of all customers recruited
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Direct Sales and Marketing Representative
Kenya Commercial Bank
2019.07 - 2022.04
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Education
UNIVERSITY OF NAIROBI
High School Diploma -
SHINERS GIRLS HIGH SCHOOL NAKURU
NAKURU11.2012
GEOFF ACADEMY
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Information Verification
- Community Relations
Accomplishments
- Exceeded sales(money in bank) and collections revenue generation by completing direct sales with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved customer satisfaction and retention by introducing Talk to SIC for customer feedback strategy.
- Collaborated with team of 4 in the development of better email correspondence to investors .
Affiliations
Member of the University of Nairobi Anthropology Students Association (UNASA)
Telephone
0705379524
References
- MERCY NJOKI GAKONYO, HEAD OF OPERATIONS AND STRATEGIC PARTNERSHIPS, SAFARICOM INVESTMENT COOPERATIVE, 0722759439
- MR MICHAEL LAGAT, MANAGER, KCB BANK KENYA, 0728322111
- MR.IAN LUKE MUNYOVI, PROJECT MANAGER, IOM(UN), 0728370914
- MR PETER MOGAKA, SALES MANAGER, KIMISITU INVESTMENT COOPERATIVE, 0703576062
Training
- 01/01/13 - 03/31/13, Proficiency in computer packages, Real-max Computer College
- 06/01/18 - 07/31/18, Statistical Packages for Social Sciences, Dalworth Statistical and Research Centre
Timeline
Investor Relations Officer
Safaricom Investment Cooperative
2023.07 - Current
Sales Representative
Kimisitu Investments Company
2022.05 - 2023.04
Direct Sales and Marketing Representative
Kenya Commercial Bank
2019.07 - 2022.04
UNIVERSITY OF NAIROBI
High School Diploma -
SHINERS GIRLS HIGH SCHOOL NAKURU
GEOFF ACADEMY
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