SHYLEEN NDUNGU

Company Overview: A digital marketing agency focused on growing businesses in the online market space by creating and improving the business through B2B and B2C Saas solutions.

• Led the monthly on boarding of new clients, resulting in a 30% increase in revenue within the first six months.
• Generated 100 leads through targeted social media campaigns on Meta and Google Ads, resulting in a 25% increase in website traffic and a 10% increase in lead conversion within three months.
• Implemented a new CRM system that improved leads organization by 20%, streamlined interaction tracking, and led to a 15% increase in successful follow-up calls.
• Collaborated with internal teams from website development, marketing, customer support to successfully deliver client projects, within budget and on time.
• Recruited, trained, and developed a high-performing online sales team capable of delivering exceptional results, and provided ongoing coaching, guidance, and feedback to motivate the team and maximize their productivity.
• Developed and implemented two new sales strategies that contributed to a 20% increase in sales revenue, exceeding the target KPI by 8%.
• Reduced customer support tickets related to order issues by 10% through proactive communication and process improvements.
• Served as the primary point of contact for key clients, understanding their business needs and objectives. I conducted regular client meetings to update on milestone, assess satisfaction levels and manage other communications.
• Organised and led quarterly business reviews with key clients, fostering transparency and trust.
• Conducted market analysis to understand industry trends and adjust account strategies accordingly.

• Drove acquisition and onboarded key brands onto the Jumia platform through outbound calls.
• Reviewed potential clients to ensure that they are a good fit for the company, strategically.
• Negotiated contract terms and selling prices in order to get the best possible deal for the company, increasing the company's revenue by 200%.
• Helped in continued growth and profitability by creating long-term sales strategies that saw an increase in vendor acquisition.
• Creating and maintaining vendor acquisition reports, and updating required data through Salesforce.
• Advised vendors on the right assortment strategies to maximize sales on the platform, while increasing company assortment level by 90%.
• On boarding & Training: On boarded and trained 200 new clients each month across all categories e.g Health & Beauty, Groceries, Pharmacies, Supermarkets, Fashion & Electronics.
• Increased order fulfilment and reduced OOS below 10% through every day calls to vendors to ensure they understand their business.