Shukri Abdullahi Abdi
Team Leader Retail operation
Garissa,North-estern
Summary
. Resolution-minded Retail Centre Team Leader with 10 years of experience solving complex product defects, refunds and stock deficiencies. Team-oriented supervisor motivating employees to take ownership of respective roles. Service-desk specialist handling large volumes of guests with professionalism and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Centre Team Leader
Safaricom Ltd
05.2017 - Current
- Assisting the Retail Centre Manager in supervising staff; ensuring delivery of high-quality retail sales and customer care service; in-charge of cash management, stock management, staff coaching and training, shifts management, writing reports and handling customer service roles among other responsibilities
- Key Achievements Establishing efficient workflow processes, monitoring daily productivity, and implementing modifications to improve the overall effectiveness of the 22 staff
- Ensure delivery of high-quality customer service which tremendously improved shop Net Promoter
- Score from 66 to 85 Increased device attachment from 50% to 98%, through out-door actitation with ASM and TDR ,this help to acquire skill on market insight Supports and lead team of 20 members in achievement of the set revenue targets of 120M Contributed to a 30% sales increase on month on month by improving lead-generation and sales- tracking methods
- Developed local customer feedback form (Somali) which improved the customer feedback 25% Greatly improved my decision-making skills through hands–on experience in handling diverse challenging situations, which called for different approaches in decision-making.
Stock Controller
Employer Safaricom Ltd
03.2013 - 03.2016
- Excellent stock management to ensure adequate stocking and nil stock loss, accounting on available
- Curriculum
Retail Centre Agent
Employer Safaricom Ltd
02.2012 - 02.2013
- Stock and stock movement; reconciliation, liaising with suppliers for repairs of faulty phones, preparing reports, maintaining product knowledge on Safaricom products to enable customer resolutions among other responsibilities
- Key Achievements Ensured that the stipulated stock management guidelines and procedures were adhered to all-time thus eliminating incidences of losses
- Ensured 100% accuracy in timeliness and integrity
- Effective in timely deliveries of phones, accuracy of customer records and submission of stock movement reports
- Singlehandedly revamped the existing inventory system, making it 50% more efficient than before
- Constantly provided leadership in developing standardized documentation for inventory operations functions
- Considered as the only employee from the team to be moved to inventory management due to exceptional skills and experience
- Provided training to 12 agents in creating and implementing inventory procedures as part of their induction process
- Key Achievements I provided friendly and professional service at all times to repeat and prospective customers which was reflected by the commendations given by clients
- Key Contributions ⦁ Maintained a good business relationship between the organization and its wide business customers
- Provided first-level recommendations to clients regarding Safaricom products and services
- Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly
- Efficiently gathered customer information, access and fulfilled customer needs
- Developed and implemented improvement plans and strategized on enhancing client satisfaction and gaining loyalty hence managing 100% client retention.
Education
Masters Of Business Administration - Strategic Management
Mount University On
Bachelor of Business Management - undefined
Mount University
2015
Diploma - supplies Management Raily
ways Training institute
2011
Kenya Certificate of Secondary Education [KCSE - undefined
Sheikh Ali High School
2009
Skills
- Retail Sales Customer Service
- Business Development Understanding
- Senior Leadership Support
- Active Listening
- Customer Relationship Management
- Team Leadership
- Cross-Functional Team Management
Accomplishments
- Documented and resolved customer handing time which led to 25% on TNPS
- Collaborated with team of 122 in the development of Mpesa G2 project
- Achieved 120% on revenue through effectively helping with generating sales
- Supervised team of 22 staff members.
- Resolved product issue through consumer testing.
Certification
Cert Prep: PMI Agile Certified Practitioner Linked in - 2023
Cert Prep: Scrum Master
- Cert Prep: Scrum Master Training 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Centre Team Leader
Safaricom Ltd
05.2017 - Current
Stock Controller
Employer Safaricom Ltd
03.2013 - 03.2016
Retail Centre Agent
Employer Safaricom Ltd
02.2012 - 02.2013
Masters Of Business Administration - Strategic Management
Mount University On
Bachelor of Business Management - undefined
Mount University
Diploma - supplies Management Raily
ways Training institute
Kenya Certificate of Secondary Education [KCSE - undefined
Sheikh Ali High School
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