Shirleen Cherotich Ngeno
Nairobi,Nairobi City
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Soin Medical Center Limited
01.2022 - 03.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Receptionist
Soin Medical Center Limited
03.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Education
Diploma - Human Resource (HR
Diploma in Human Resource
Nairobi, Kenya04.2024
Bachelor of Arts - Sociology And Public Administration
University of Nairobi
Nairobi. Kenya12.2022
High School Diploma -
Kabokyek Secondary School
Kericho, Kenya12.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- File Organization
- Strong Problem Solver
- Critical Thinking
- Scheduling and calendar management
Accomplishments
- Awarded "Employee of the Month of May 2021" for delivering outstanding customer services.
- Awarded "Employee of the Year 2023" for delivering outstanding administrative support.
- Responded to overb100 customer inquiries each day.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Travel Planning - Booked heavy domestic and international travel for the chief executive officer.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of dashboard reports.
Certification
- Certificate in Effective Leadership Skills and Strategies, Alison-2024
- Certificate in Customer Care Skills and Telephone Etiquette, Alison- 2024
- Certificate in Introduction to Computer Hardware and Software, Alison- 2024
References
Referees
1. Dr Tonui Kipyegon Willy, Chief Executive Officer- Soin Medical Center Limited, Tel: 0720044876, Email: tonuikw93@gmail.com
2. Mr. Tony Ruto Administrator Soin Medical Center Limited, Tel:070816667 Email: fionytony254@gmail.com
3. Mrs Winny Chepkoech Koech Subcounty Development Officer Soin/Sigowet Tel: 0725922288 Contact Address Nairobi, 00100 Phone +254712251751 E-mail cshirleen31@gmail.com
Languages
Swahili, English, French
Native language
Swahili
Advanced
C1
English
Proficient
C2
French
Beginner
A1
Timeline
Administrative Assistant
Soin Medical Center Limited
01.2022 - 03.2024
Receptionist
Soin Medical Center Limited
03.2021 - 12.2021
Diploma - Human Resource (HR
Diploma in Human Resource
Bachelor of Arts - Sociology And Public Administration
University of Nairobi
High School Diploma -
Kabokyek Secondary School
- Certificate in Effective Leadership Skills and Strategies, Alison-2024
- Certificate in Customer Care Skills and Telephone Etiquette, Alison- 2024
- Certificate in Introduction to Computer Hardware and Software, Alison- 2024
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