Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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SHILPA RAJESH RAGHVANI

Nairobi

Summary

Dynamic educational leader with a proven track record at Swaminarayan Academy Embakasi, excelling in strategic planning and performance management. Skilled in budgeting and fostering stakeholder engagement, I have successfully implemented initiatives that enhance student outcomes and promote a positive school culture. Fluent in multiple languages, I effectively communicate and collaborate with diverse teams.

Overview

18
18
years of professional experience

Work History

SCHOOL DIRECTOR

SWAMINARAYAN ACADEMY EMBAKASI
Nairobi
09.2021 - Current
  • Lead daily operations and strategic planning for school programs and initiatives.
  • Collaborate with faculty to develop and implement educational curricula and standards.
  • Successfully developed and executed a Performance Management System to achieve better academic results.
  • Manage budgets, resources, and staffing to support school objectives effectively.
  • Foster relationships with parents, community members, and educational organizations.
  • Oversee student enrollment processes and maintain accurate records and documentation.
  • Conduct staff evaluations and provide professional development opportunities for teachers.
  • Ensured compliance with local and Ministry of education regulations and policies.
  • Coordinat extracurricular activities to enrich student learning experiences and engagement.
  • Analyze test scores and other data sources to identify areas of need within the school district.
  • Coordinat with teachers, staff, parents, and community members to create a positive learning environment for students.
  • Attend meetings at both internal and external levels representing the interests of students and families at the school level.
  • Evaluat teacher performance through classroom observations, review of lesson plans.
  • Supervise the implementation of educational programs and activities in accordance with Ministry of Education regulations.
  • Enrich school-wide curriculum through Syllabus mapping outlines and instruction plans to ensure student achievement.
  • Manage recruitment efforts for qualified faculty and staff positions at the school level.
  • Organize special events such as parent-teacher conferences. annual day, sports day, Graduation, throughout the year.
  • Conduct regular meetings with staff to discuss progress on goals and objectives as well as any issues or concerns that may arise.
  • Monitor financial expenditures to ensure budget compliance.
  • Established standards for student behavior and promoted an atmosphere that fosters respect among all stakeholders.
  • Create budgets for personnel, materials, supplies, equipment, services, and other resources needed for successful program operation.
  • Address complaints from parents and guardians regarding their children's academic experiences.
  • Encourage educators and staff to achieve professional best by offering guidance.
  • Participat in professional development activities to stay current with best practices in education administration.
  • Provide leadership in creating policies and procedures related to the management of school operations.
  • Engage in continuous improvement efforts by developing strategies for improving student outcomes.
  • Enforce school rules for attendance, discipline and honesty.
  • Observe teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
  • Plan and lead professional development activities for teachers, administrators and support staff.
  • Collaborate with various departments to support and establish programs, lessons and student activities.
  • Confer with parents and staff to discuss educational activities, policies and student behavior or learning problems.
  • Partner with teaching staff to develop and improve curriculum offerings for students.
  • Evaluate curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.

Office Administrator

VIRAJ INTERNATIONAL ACADEMY
SYOKIMAU
02.2014 - 10.2019
  • Supported directors and principals with effective correspondence management, document coordination, and customer relations.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Delivered clerical support by efficiently handling a wide range of routine and special requirements.
  • Properly compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on task and productive.
  • Produced high-quality documents, spreadsheets, and presentations for internal and customer-facing needs using the MS Office suite.
  • Collaborated with vendors to orchestrate efficient shipments of office products and required student materials.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Designed a comprehensive office budget to handle supply, labor, and maintenance requirements.
  • Assisted with the coordination and hosting of company events by providing hands-on organization skills.
  • Maintained 99% accuracy while updating databases.
  • Trained new employees on administrative procedures, company policies, and performance standards.
  • Teamed with leaders across all departments to meet deadlines and establish a culture of cross-functional collaboration.
  • Directed automation of office procedures, such as correspondence management, recordkeeping, and online communications.
  • Reported on daily office activities to help managers stay on top of dynamic conditions, and make proactive decisions.
  • Performed general office duties, including answering a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays, and maximizing team productivity.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Interacted with customers professionally by phone, email, or in person to provide information and direct them to the desired staff members.
  • Monitored and tracked the performance of employees, identifying and targeting areas in need of improvement and further training.
  • Assisted in training temporary employees for special projects, ensuring readiness, service quality, and efficiency.
  • Verified about 80 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Played a key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Liaised with an assorted base of customers and representatives, addressing requests and inquiries via phone or email.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance, and procedural improvements.
  • Kept detailed records of supplies and equipment use to effectively budget and make orders for new supplies.
  • Assisted upper management by coordinating special event and making necessary arrangements.
  • Aligned office departments, and increased inter-department communication and data sharing by implementing new workflows.
  • Maintained open communication with customers to foster positive relations, and provide updates on issues.
  • Kept accounts and records current by actively pursuing error resolutions, and independently correcting problems.

Service manager

COLES SUPERMARKET – AUSTRALIA
01.2008 - 01.2013
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked workers and recorded performance for presentation to shift leaders.
  • Supervised multi-cultural teams of 10-15 members, enforcing compliance with operational policies and procedures.
  • Supported production line, reporting need for additional staff and resources.
  • Provided strong service to customers, increasing customer loyalty 99%.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Planned and prepared work schedules to assign 10-member team to specific tasks.
  • Mentored new sales associates to contribute to store's positive culture.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Built positive relationships with customers to increase repeat business.
  • Monitored areas for security issues and safety hazards.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

CASHIER

FARM AUTO SPARES LTD
01.2007 - 01.2008
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Worked closely with the manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Some College (No Degree) - SCHOOL MANAGEMENT AND LEADERSHIP PROGRAM

PERTH AFRICA MANAGEMENT CONSORTIUM
NAIROBI

K.C.P.E - PRIMARY EDUCATION

MM SHAH PRIMARY SCHOOL
KISUMU

K.C.S.E - HIGH SCHOOL

KERUGOYA GIRLS HIGH SCHOOL
KERUGOYA

CERTIFICATE - BUSINESS ADMINISTRATION

GRAFFINS COLLEGE
NAIROBI

DIPLOMA - COMPUTER PROGRAMMING AND SOFTWARE PACKAGES

GRAFFINS COLLEGE
NAIROBI

DIPLOMA - HAIRDRESSING AND SALON MANAGEMENT

SHEILA BAXTER INSTITUTE
MELBOURNE-AUTRALIA

Some College (No Degree) - MASTER HUMAN RESOURCE PRACTICAL SKILLS

CORPORATE STAFFING SERVICES
NAIROBI

Skills

  • Documentation and reporting
  • Customer service management
  • After-sales support
  • Culture development
  • Fluent in English, Swahili, Gujarati, some Hindi
  • Budgeting
  • Employee supervision
  • Payment processing
  • Staff management
  • Establishing vision
  • Strategic planning
  • Performance management
  • Educational leadership
  • Stakeholder engagement
  • Team collaboration
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Decision making
  • Emotional intelligence
  • Teacher training
  • Staff relationships
  • Curriculum supervision
  • Recruitment
  • Instructional leadership
  • Academic advising
  • Faculty management
  • Student performance data analysis
  • Administrative management
  • Performance evaluations

Personal Information

Title: OFFICE ADMINISTRATION

Timeline

SCHOOL DIRECTOR

SWAMINARAYAN ACADEMY EMBAKASI
09.2021 - Current

Office Administrator

VIRAJ INTERNATIONAL ACADEMY
02.2014 - 10.2019

Service manager

COLES SUPERMARKET – AUSTRALIA
01.2008 - 01.2013

CASHIER

FARM AUTO SPARES LTD
01.2007 - 01.2008

Some College (No Degree) - SCHOOL MANAGEMENT AND LEADERSHIP PROGRAM

PERTH AFRICA MANAGEMENT CONSORTIUM

K.C.P.E - PRIMARY EDUCATION

MM SHAH PRIMARY SCHOOL

K.C.S.E - HIGH SCHOOL

KERUGOYA GIRLS HIGH SCHOOL

CERTIFICATE - BUSINESS ADMINISTRATION

GRAFFINS COLLEGE

DIPLOMA - COMPUTER PROGRAMMING AND SOFTWARE PACKAGES

GRAFFINS COLLEGE

DIPLOMA - HAIRDRESSING AND SALON MANAGEMENT

SHEILA BAXTER INSTITUTE

Some College (No Degree) - MASTER HUMAN RESOURCE PRACTICAL SKILLS

CORPORATE STAFFING SERVICES

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SHILPA RAJESH RAGHVANI