SHEILA CATHERINE NYAMBUGI
KIAMBU
Summary
Healthcare Administrator and enthusiastic professional with close to a decade years of experience with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
6
6
years of professional experience
Work History
Healthcare Quality Management Coordinator
Nia Healthcare Solutions
11.2022 - Current
- Enforced compliance with government regulations and hospital policies.
- Established and maintained quality standards for diagnosis, medical treatment and infection control to improve healthcare services.
- Assessed, analyzed and improved patient satisfaction ratings in Internal Medicine department.
- Audited quality of hospital departments and reported findings to department heads for improvements.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
NURSING OFFICER
Nakuru Level 5 Hospital
12.2018 - Current
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Maximized staff and patient protections by enforcing optimal disease prevention protocols.
- Coordinated patient care services and managed clinical cost control.
- Provided direct nursing care to patients when personnel was short-staffed.
- Supervised staff of 2 registered nurses, and nursing student for clinical practice.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Trained nurse interns and newly hired registered nurses.
REGISTERED NURSING OFFICER
St. Teresa Hospital
08.2017 - 10.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
NURSING OFFICER (INTERN)
Kirinyaga County Hospital
07.2016 - 07.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - NURSING
KENYA METHODIST UNIVERSITY
Meru07.2016
No Degree - Nursing Council of Kenya Certification.
NURSING COUNCIL OF KENYA.
Nairobi.07.2018
Computer Studies
KIAMBU INSTITUTE OF COMPUTER & ENGINEERING
Kiambu03.2011
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KAGWE GIRL'S HIGH SCHOOL
12.2010
KENYA CERTIFICATE OF PRIMARY EDUCATION -
WANKAN ACADEMY
Ruiru12.2006
No Degree - Music Business Foundation
Berklee Online
06.2021
No Degree - Covid-19 For Nursing Professionals.
Intelycare
10.2020
Skills
- Employee Training Program
- Policy and Program Development
- Service Utilization Improvements
- In-Service Programs
- CPR Training
- Quality Patient Care
- Nursing Operations Management
- Quality Assurance Controls
- Medical Programs Implementation
- Healthcare
Languages
English
Native language
Swahili
Proficient
C2
English
Proficient
C2
Timeline
Healthcare Quality Management Coordinator
Nia Healthcare Solutions
11.2022 - Current
NURSING OFFICER
Nakuru Level 5 Hospital
12.2018 - Current
REGISTERED NURSING OFFICER
St. Teresa Hospital
08.2017 - 10.2018
NURSING OFFICER (INTERN)
Kirinyaga County Hospital
07.2016 - 07.2017
Bachelor of Science - NURSING
KENYA METHODIST UNIVERSITY
No Degree - Nursing Council of Kenya Certification.
NURSING COUNCIL OF KENYA.
Computer Studies
KIAMBU INSTITUTE OF COMPUTER & ENGINEERING
KENYA CERTIFICATE OF SECONDARY EDUCATION -
KAGWE GIRL'S HIGH SCHOOL
KENYA CERTIFICATE OF PRIMARY EDUCATION -
WANKAN ACADEMY
No Degree - Music Business Foundation
Berklee Online
No Degree - Covid-19 For Nursing Professionals.
Intelycare
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