Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Referees
Timeline
Hi, I’m

Sheila Yusuf

Healthcare Assistant
Mombasa,Coast
Sheila Yusuf

Summary

Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.

Overview

2
years of professional experience
2
years of post-secondary education
5
Certificates
2
Languages

Work History

Agakhan Hospital Mombasa
Mombasa

Healthcare Assistant
10.2023 - 11.2023

Job overview

  • St• Bed - making procedure
  • • Medicine administration
  • • Bed bathing, grooming, patient care
  • • Vital monitoring
  • • Tube feeding
  • • Catheter care
  • • Sterilization and disinfectant
  • • Fluid administration
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs
  • Observed patient skin conditions and reported findings to registered nurse
  • Collected biological samples for testing and lab work, in alignment with health and safety protocols
  • Supported healthcare teams with basic physical assessments and diagnostic procedures
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
  • Responded to patient requests for supplies and personal comfort items such as extra blankets
  • Supported needs of over 20 patients+ residents under long-term care
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance
  • Lifted patients using appropriate equipment in accordance with moving and handling policy
  • Maintained clean environment with due consideration to health and safety issues and infection control policy
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs
  • Delivered high standard of holistic care to patients to promote equality and dignity
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking
  • Administered prescribed medications and monitored patient reactions to address contraindications
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision
  • Communicated effectively with patients and families to provide information about care and treatment
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Helped patients with self-feeding and assisted feeding, based on individual needs
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
  • Facilitated personal hygiene management, feeding and ambulation
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Upheld infection control and prevention policies across different patient-facing areas
  • Transported patients between rooms and appointments or testing locations
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
  • Helped patients complete range of motion exercises to prevent loss of function during care
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
  • Followed directions of licensed nurses to administer medications and treatments
  • Delivered high-quality care to cancer patients in hospital facility
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Documented patient information and care activities in electronic health record
  • Supported needs of 5 patients+ residents under long-term care

Mewa Hospital
Mombasa, Kenya

Healthcare Assistant Intern
06.2023 - 07.2023

Job overview

  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
  • Collected biological samples for testing and lab work, in alignment with health and safety protocols.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Kenya Airports Authority
Mombasa

Customer Service
11.2017 - 02.2018

Job overview

  • Handled calls promptly and with courteous professionalism.
  • Completed call documentation while speaking with customers.
  • Handling Customers at the Customer Care Desk.
  • Categories of VIPs and facilitation.
  • Facilitating Education Tours.
  • Dissemination of Flight information to Passengers and the Public.
  • Developed a deep understanding of customer service principles and customer service best practices
  • Provided language translation services for customer service inquiries
  • Communicated with management when customer issues escalated and worked to find resolutions
  • Maintained and managed customer files and databases
  • Met all call quality standards and daily quotas for first-call resolution
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Responded to customer calls and emails to answer questions about products and services
  • Developed strategies to perform accurate and consistent translations
  • Reviewed, edited and proofread translated documents for accuracy
  • Assisted foreign language-speaking clients with inquiries
  • Translated website content from other languages to English
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards
  • Assisted customers with Spanish-language inquiries in a timely and professional manner
  • Helped improve customer satisfaction by translating customer paperwork and company documentation
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
  • Monitored progress of translation projects and reported issues to appropriate personnel
  • Assisted with translation of foreign language television and radio programs
  • Maintained message content, tone, and emotion as closely as possible
  • Maximized quality control of translated documents
  • Collaborated with team to translate series of documents from English to other languages
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns
  • Developed and maintained glossary of technical terms
  • Stayed current on new expressions and cultural changes impacting language translation
  • Interpreted conversations between foreign language-speaking clients and others
  • Proofread, edited and improved documents of different sizes
  • Attended training programs to improve professional knowledge and interpretation skills
  • Created detailed reports on accuracy of translated documents
  • Interpreted spoken and written languages other than English and vice versa
  • Met customer service objectives by providing superior customer service to Italian-speaking customers
  • Documented customer service policies, scripts and procedures in Italian
  • Developed training materials for Italian-speaking customer service representatives
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Italian-speaking customers
  • Translated documents, forms and other materials from English to Italian
  • Utilized Italian proficiency to build relationships with Italians-speaking customers
  • Translated other language books into English

Education

Ujuzi Fursa Africa College
Mombasa,Kenya

Certificate from Elder Caregiving
05.2023 - 08.2023

University Overview

Mombasa Aviation Training Institute
Mombasa, Kenya

Diploma from Cabin Crew
01.2017 - 11.2017

University Overview

Changamwe Adventist School
Mombasa

High School Diploma
01.2012 - 11.2016

University Overview

Skills

    Phone Etiquette

undefined

Accomplishments

Accomplishments

    • Bed - making procedure

    • Medicine administration

    • Bed bathing, grooming, patient care

    • Vital monitoring

    • Tube feeding

    • Catheter care

    • Sterilization and disinfectant

    • Fluid administration

Certification

Certificate of Professionals Caregivers

Interests

Reading

Travelling

Music

Referees

Referees

1. Ann Shivina

Lecturer, Ujuzi Fursa Africa

Tel: 0722407226

2. Raphael Nyang'au

Nurse, MEWA Hospital

Tel: 0716787413

Timeline

Healthcare Assistant
Agakhan Hospital Mombasa
10.2023 - 11.2023
Healthcare Assistant Intern
Mewa Hospital
06.2023 - 07.2023
Ujuzi Fursa Africa College
Certificate from Elder Caregiving
05.2023 - 08.2023
Customer Service
Kenya Airports Authority
11.2017 - 02.2018
Mombasa Aviation Training Institute
Diploma from Cabin Crew
01.2017 - 11.2017
Changamwe Adventist School
High School Diploma
01.2012 - 11.2016

Similar Profiles

  • Sheila Yusuf

    Sheila YusufSheila Yusuf

    Healthcare Assistant at Agakhan HospitalHealthcare Assistant at Agakhan Hospital

    View Profile
  • IRENE GRACE ATIENO

    IRENE GRACE ATIENOIRENE GRACE ATIENO

    Unit Assistant (HCA) at Agakhan University HospitalUnit Assistant (HCA) at Agakhan University Hospital

    View Profile
  • SABINA KAMANDE

    SABINA KAMANDESABINA KAMANDE

    Lead CT Technologist at AGAKHAN UNIVERSITY HOSPITAL, NAIROBI, KENYALead CT Technologist at AGAKHAN UNIVERSITY HOSPITAL, NAIROBI, KENYA

    View Profile
Sheila YusufHealthcare Assistant