Sheila Yusuf
Mombasa
Summary
Experienced healthcare professional with a strong background in patient assistance and care. Demonstrates effective support for medical staff and contributes to a positive patient experience. Known for reliability, teamwork, adaptability, and striving for optimal outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Agakhan Hospital
10.2023 - 12.2023
- Boosted the living standards of patients by supplying essential ADL help for individuals struggling with self-care.
- Proactively enhanced patient experience by providing necessary comforts.
- Executed thorough cleaning processes and performance checks to meet strict industry requirements.
- Operated specialized equipment in compliance with handling procedures.
- Maintained high health and safety standards, ensuring a sterile environment to prevent infections.
- Monitored patient use of commodes and bathrooms, upholding hygiene and privacy standards.
- Managed holistic patient needs, focusing on hygiene standards, nutritional intake, hydration levels, and physical movement.
- Recorded essential health metrics, such as blood pressure and temperature, to aid in reliable patient assessment.
- Dispensed medications in alignment with prescribed guidelines.
- Supported needs of 3 residents under long-term care.
Healthcare Assistant
Mewa Hospital
06.2023 - 07.2023
- Adhered to safety standards resulting in a hygienic environment.
- Delivered respectful patient care and supported hygiene needs.
- Maintained compliance by implementing lifting equipment protocols.
- Enhanced patient monitoring and care processes through collaboration with nursing teams.
- Assisted patients in attending to hygiene needs.
- Provided patient-focused care emphasizing respect and compassion.
- Assessed patient skin health and relayed observations to registered nurse.
- Enhanced patient comfort through regular linen replacement and upkeep.
- Supported needs of 3 residents under long-term care.
Customer Service
Kenya Airports Authority
11.2017 - 02.2018
- Promoted collaboration by resolving interpersonal disagreements effectively.
- Developed strong connections with customers and colleagues through superior interpersonal skills.
- Utilized expertise in problem-solving to improve resolution rates and boost satisfaction.
- Upheld top-level cleanliness and safety standards for customers.
- Coordinated team initiatives to achieve superior customer service outcomes.
- Maintained commitment to exceptional service by providing timely, accurate information.
- Resolved customer issues promptly, ensuring high-quality support.
- Delivered value-driven education tours, boosting client engagement.
- Provided essential flight details to passengers and the public, aiding in informed travel decisions.
- Provided friendly, helpful customer service to over 10+ customers daily.
Education
Certificate - Elder Caregiving
Ujuzi Fursa Africa College
Mombasa08-2023
Diploma - Cabin Crew
Mombasa Aviation Training Institute
Mombasa09.2017
K.C.S.E - Kenya Certificate of Secondary Education
Changamwe Adventist Secondary School
Mombasa11-2016
Skills
- Continuous Vital Signs Tracking
- Hygiene Care Management
- Efficient Patient Movement
- Thorough Patient Evaluations
- Facilitating Client Intakes
- Proficient in Troubleshooting
- Team-Oriented Collaboration
- Service Excellence
- Resilient Mindset
- Adaptability
- Time management
Certification
1.Certificate of Professional
Caregivers Course.
2.Certificate of Achievement, Ujuzi Fursa Africa
3.Continuing Education Certificate.[Save a Life].
4.Certificate of Cabin Crew,
Mombasa Aviation Training
Institute.
Languages
English
Kiswahili
Referees
1.Ann Shivana
Ujuzi Fursa Africa Limited, Mombasa
+254722407226
2.Benson Mwadziwe
Aga Khan Hospital, Mombasa
+254719878399
Timeline
Healthcare Assistant
Agakhan Hospital
10.2023 - 12.2023
Healthcare Assistant
Mewa Hospital
06.2023 - 07.2023
Customer Service
Kenya Airports Authority
11.2017 - 02.2018
Certificate - Elder Caregiving
Ujuzi Fursa Africa College
Diploma - Cabin Crew
Mombasa Aviation Training Institute
K.C.S.E - Kenya Certificate of Secondary Education
Changamwe Adventist Secondary School
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