SHEILA WANJIKU
OFFICE ADMINISTRATOR
KENOL
Summary
Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Attentive to offering sharp time management, organizational and assistance skills. Personable individual willing to work hard and take on any task, pursuing a full-time role involved in office administration.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
OFFICE ADMINISTRATOR
BATIAN OPTICAL
10.2020 - Current
- Coordinate activities throughout the company to ensure efficiency
- Create and update databases and records for financial information, personnel and other data
- Track and replace office supplies as necessary to avoid interruptions
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
FRONT OFFICE INTERN
SAROVA WOODLANDS
01.2020 - 04.2020
- Performed all check-in and check-out tasks
- Managed online and phone reservations
- Informed customers about payment methods and verifying their credit card data
- Welcomed guests upon their arrival and assigned rooms
- Provided information about the hotel, available rooms, rates and amenities.
LECTURER
SPAN INSTITUTE
01.2019 - 09.2019
- Selected material relevant to each course of study and presented in engaging fashion
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
OFFICE CLERK
KENYA NATIONAL EXAMINATION COUNCIL
11.2017 - 01.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
- Handled incoming business and client requests for information.
- Worked closely with other departments to type, edit and format memos with accurate information
SALES AND MARKETING AGENT
OPTICA
05.2016 - 08.2016
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Opened new merchandise and stocked sales floor racks and shelves
CUSTOMER SERVICE AGENT
KENYA AIRPORT AUTHORITY
09.2015 - 01.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Performed data entry to record call notes, suggestions and questions
- Facilitated communications through management of inbound and outbound customer calls.
RESERVATIONS INTERN
SAROVA PANAFRIC
11.2013 - 01.2014
- Provided follow through on all calls with confirmations and dissemination of requested information
- Utilized Opera to input all key data into hotel's database system
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Education
Bachelor of Science - TRAVEL AND TOURISM MANAGEMENT
MT KENYA UNIVERSITY
THIKA 05.2012 - 07.2016
COMPUTER PACKAGES -
GENESIS TRANING INSTITUTE
THIKA 01.2012 - 03.2012
High School Diploma -
LORETO KIAMBU HIGH SCHOOL
KIAMBU 01.2008 - 11.2011
GED -
SHAMMAR EBENEZER PRIMARY SCHOOL
KENOL 01.1999 - 11.2007
Skills
Office administration
Administrative support
Sales expertise
Quality Management
Timeline
OFFICE ADMINISTRATOR
BATIAN OPTICAL
10.2020 - Current
FRONT OFFICE INTERN
SAROVA WOODLANDS
01.2020 - 04.2020
LECTURER
SPAN INSTITUTE
01.2019 - 09.2019
OFFICE CLERK
KENYA NATIONAL EXAMINATION COUNCIL
11.2017 - 01.2018
SALES AND MARKETING AGENT
OPTICA
05.2016 - 08.2016
CUSTOMER SERVICE AGENT
KENYA AIRPORT AUTHORITY
09.2015 - 01.2016
RESERVATIONS INTERN
SAROVA PANAFRIC
11.2013 - 01.2014
Bachelor of Science - TRAVEL AND TOURISM MANAGEMENT
MT KENYA UNIVERSITY
05.2012 - 07.2016
COMPUTER PACKAGES -
GENESIS TRANING INSTITUTE
01.2012 - 03.2012
High School Diploma -
LORETO KIAMBU HIGH SCHOOL
01.2008 - 11.2011
GED -
SHAMMAR EBENEZER PRIMARY SCHOOL
01.1999 - 11.2007