Sheila Saidimu
Communication Officer
Nairobi,Nairobi
Summary
An enthusiastic communication officer eager to contribute to teams success through hard work, attention to detail and excellent organizational skills. Moreover I have a clear understanding of creating communication content with excellent interpersonal skills. I am motivated to learn, grow and excel in the application of communication knowledge in order to complete projects at a level that exceeds expectations.
Overview
3
3
Certifications
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Communication and Editorial Manager
Mwalimuplus
nairobi, nairobi
03.2018 - Current
- Proofreading, editing, and evaluating final copy to verify content aligned with established guidelines.
- Hiring, training, and providing daily direction for Mwalimuplus employees.
- Writing the company’s Newsletters, articles and blogs in the website for potential clients.
- Contributing to significant policy and corporate culture updates by writing internal manuals and memoranda.
- Overseeing entire online presence, including website copy and all social media platforms.
- Developing and promoting corporate brand, images and identity to media and public.
- Actively listening to customers' requests, confirming full understanding before addressing concerns.
- Using mathjax computer software in my day to day task.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Working closely with the content manager to maintain optimum levels of communication to effectively and efficiently complete projects.
Customer Relationship Officer
OPPO KE
nairobi, nairobi
12.2015 - 02.2018
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Worked with clients to address and respond to client and partnership management issues.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Managed customer relations on ongoing basis to maximize customer retention.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Devised strategies to improve organization efficiency and optimize group management.
Consultant
Macheo Children Centre
01.2012 - 11.2013
- Prepared and participated in project inception workshops and project progress review.
- Planned meetings with stakeholders and partners.
- Prepared a work plan and budgets coordinated the design of the participatory project M&E system.
- Contributed to the identification and assessment of risks.
- Implemented mitigation measures following the Project's Risk Management Strategy.
- Drafted Terms of reference for various consultants.
- Reported on the implementation of activities, and monitoring the achievement of project outcomes and output targets within the quarters.
- Proposed changes in project implementation strategies monitoring and evaluating the project regularly.
- Prepared regular and timely donor reports entailing success stories and lessons learnt.
- Established working relations with appropriate national and local institutions Government and civil society organizations) Ensured technical and coordination and overall project implementation as per the Grant Agreement.
- Carried out campaigns to mobilize and educate communities in addition to collecting views on different matters affecting them.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
Education
Bachelor of Arts and Social - Political Science And Sociology
01.2015 - 10.2015
- Member of rotary club
Diploma - Social Work
05.2010 - 08.2011
Skills
Policy writing
Accomplishments
- Empowered the community with information and as a result, a positive change could be seen in their lifestyle.
- Created the first corporate Magazine for Mwalimuplus .
- Supervised a team of thirty five staff members.
- Acquired new partnerships into the company.
- Intellectual curiosity that lead to an upgrade of the Mwalimuplus application thus leading to more users
- Developing a communication department for Mwalimuplus.
Certification
Business Writing - University of Colorado Boulder
certifications
My certifications of business writing and graphic design have enabled me to gain subsequent skills that have helped build my career.
- Grammar
- Communication
- Business Writing
- Graphics
- Typography
- Presentation
- Graphic Design
References
National Government Administrative Officer
Deputy County Commissioner
David Saruni
0720397033
davidsaruni@gmail.com
Project Manager
Macheos Children Organization
Jackline Njeri Mwangi
0714534788
Mwangi.jackie1@gmail.com
Project Assistant Manager
MwalimuPlus
Collins Cheruiyot Kiptoo
Tel: 0729993060
collins@elimuplus.com / Collinscheruiyot438@gmail.com
Timeline
Business Writing - University of Colorado Boulder
01-2019
Graphic Design - University of Colorado Boulder
01-2019
Communication and Editorial Manager - Mwalimuplus
03.2018 - Current
Customer Relationship Officer - OPPO KE
12.2015 - 02.2018
Catholic University of Eastern Africa - Bachelor of Arts and Social, Political Science And Sociology
01.2015 - 10.2015
First Aid Certification - Redcross
07-2012
Consultant - Macheo Children Centre
01.2012 - 11.2013
Marist International University College - Diploma, Social Work
05.2010 - 08.2011
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