Sheila Owuor
Nairobi, Nairobi Province
Summary
Dynamic and results-oriented professional with a proven track record at Madison Avenue Group, excelling in verbal communication and payment tracking. Expert in enhancing office efficiency and customer satisfaction through meticulous travel planning and reception management. Demonstrated ability to streamline processes, significantly improving team coordination and client relations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant Associate
Madison Avenue Group
07.2024 - 01.2025
- Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
- Provided exceptional customer service to both internal and external stakeholders, resolving issues promptly and professionally.
- Organized travel arrangements for executives, ensuring seamless itineraries and timely arrivals at destinations.
- Enhanced communication between team members with regular updates, status reports, and meeting coordination.
Invoice Clerk
Palbina Tours and Travel
01.2022 - 08.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Processed invoices and payments in line with company policies and procedures.
Receptionist Administrator
City Point Hospital
05.2021 - 09.2021
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Alx Digital School
Remote Bachelor of Arts - Economics
Maseno University
Kisumu, Kenya04-2021
High School Diploma -
Ngara Girls High School
Nairobi, Nairobi Province, Kenya11-2015
Skills
- Verbal communication
- Payment tracking
- Reception management
- File organization
- virtual assistance
- accounting
creative writing
i am a proficient writer with over one year of persuasive writing.i write compelling advertisements, product descriptions ans email campaigns for clients. my writing style is tailored to drive sales and increase clients click rates.
Timeline
Administrative Assistant Associate
Madison Avenue Group
07.2024 - 01.2025
Invoice Clerk
Palbina Tours and Travel
01.2022 - 08.2022
Receptionist Administrator
City Point Hospital
05.2021 - 09.2021
Alx Digital School
Bachelor of Arts - Economics
Maseno University
High School Diploma -
Ngara Girls High School
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