Sheila Owano
Nairobi
Summary
Showroom manager with several years of experience in the soft furnishings, furniture and window treatment industry with a proven record of managing showroom operations and delivering positive customer experience through high quality customer care and product knowledge. Adept at working in a diverse retail and customer service environment and handling all aspects of showroom management in current role. Looking for new opportunities to further grow into the field of operations.
Overview
17
17
years of professional experience
Work History
Showroom Manager
Vitendi Ltd
04.2018 - Current
- Determined key details for showroom display, flooring layout and accessories
- Executed comprehensive administrative tasks, ensuring operational efficiency
- Established team priorities, maintained schedules and followed up on all sales leads
- Liaised with marketing team to identify and develop sales and promotional materials and events
- Managed custom projects
- Provided prompt courteous service to every individual entering the showroom
- Pulled sample requests and maintained a sample library
- Built and maintained relationships with designers, retail, and corporate clients
- Created training manuals and inducted new sales/ project supervisors.
Interior Designer
Hearth Interiors Ltd
08.2016 - 08.2017
- Led project management from inception to delivery, ensuring client satisfaction
- Executed design concepts, managed samples, and optimized showroom operations
- Spearheaded trade show presence, from booth design to event coordination
- Streamlined internal processes, from client onboarding to design implementation.
Designer
Nishit and Co Ltd
02.2007 - 03.2016
- Provided in-house design and technical support, enhancing project delivery
- Oversaw client portfolio management, ensuring customer satisfaction and retention
- Administered internal order processing, optimizing operational efficiency
- Conducted thorough research and analysis of client needs, focusing on space optimization, functionality, efficiency, and aesthetic appeal
- Formulated and actualized innovative design concepts, translating ideas into tangible outcomes
- Effectively communicated design visions to clients using mood boards and sample catalogues, facilitating decision-making and approval processes.
Education
Bachelor of Arts - Housing And Interior Design
Maseno University
Maseno12.2006
Skills
- Operations management
- Customer service
- People management
- Great interpersonal and written communication
- Planning and coordination
- Staff onboarding/ induction
- Strong analytical capability
- Great organisation skills
- MS office suite
- Administration and reporting
- Scheduling and coordinating
- Customer relationship management
- Details oriented
Languages
English
Personal Information
Title: SHOWROOM MANAGER / SOFT FURNISHINGS SPECIALIST
References
References available upon request
Timeline
Showroom Manager
Vitendi Ltd
04.2018 - Current
Interior Designer
Hearth Interiors Ltd
08.2016 - 08.2017
Designer
Nishit and Co Ltd
02.2007 - 03.2016
Bachelor of Arts - Housing And Interior Design
Maseno University
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