Photography and video editing
Sheila Maina
Rooms Division Intern
Nairobi,Kenya
Summary
Dependable and courteous senior year Hospitality Management student with a keen understanding of guest expectations and conflict resolution strategies. Seeking to use team work skills and customer friendly attitude to succeed as a full-time intern dedicated to assessing guest needs and providing all guests with highest degree of hospitality.
Overview
1
1
Certification
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Service Personnel
Coffee and Bagels
Nairobi, Kenya
10.2020 - 04.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Prepared cold brews and filled food orders for customers.
- Handled 4-hour shifts alone during the night shifts.
Hotel Operations Intern
Crowne Plaza Nairobi
Nairobi, Kenya
05.2019 - 08.2019
- Collaborated with various team members to meet guests' requests.
- Interacted with PMS software to enter and maintain up-to-date information for each hotel room and guests.
- Executed all housekeeping duties.
- Received top reviews for friendliest customer service.
Education
Higher National Diploma - Hospitality Management
International Hotel And Tourism Institute
Nairobi, Kenya 09.2018 - Current
Diploma - Interior Design
Professional Design Institute
Ras Al-Khaimah, United Arab Emirates 06.2020 - Current
No Degree - Leadership And Professional Development Programme
Daystar University
Nairobi, Kenya 01.2018 - 03.2018
Skills
Telephone etiquette
undefinedAccomplishments
- Awarded by the Cabinet Secretary for Tourism for participating in the Global Travel and Tourism Photography contest.
- Received the Duke of Edinburgh's Gold Certificate at State House, Nairobi.
Certification
3D Animation and Video Production Certificate
Interests
Interior Design
Volunteering in children's homes
Baking
Timeline
Service Personnel
Coffee and Bagels
10.2020 - 04.2021
Diploma - Interior Design
Professional Design Institute
06.2020 - Current
Hotel Operations Intern
Crowne Plaza Nairobi
05.2019 - 08.2019
Higher National Diploma - Hospitality Management
International Hotel And Tourism Institute
09.2018 - Current
3D Animation and Video Production Certificate
08-2018
No Degree - Leadership And Professional Development Programme
Daystar University
01.2018 - 03.2018
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