Summary
Overview
Work History
Education
Skills
References
Timeline
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SHEILA CHEPKEMBOI

SHEILA CHEPKEMBOI

HUMAN RESOURCE PROFESSIONAL
Nairobi

Summary

I am a Multiskilled, HR Professional with expertise across HR operations, including recruitment, onboarding, payroll, performance management, compliance, and immigration. Skilled in using BambooHR for streamlined documentation and reporting, I support data-driven decisions and smooth HR processes. With over three years in HR and experience in diverse sectors-including NGOs, hospitality, and health. I bring strong communication skills and a collaborative approach to drive operational efficiency and enhance employee engagement.

Overview

2025
2025
years of professional experience

Work History

People Officer - HR and Admin

Busara Center for Behavioral Economics
8 2023 - 10.2024
  • Workforce Planning:I successfully managed the end-to-end process of preparing, distributing, and tracking essential staff documents, including employment contracts, promotion and probation letters, and other employment-related paperwork
  • I ensured all staff had up-to-date contracts, and regularly updated senior management on contract statuses, benefit changes, and upcoming expirations
  • I also drafted and issued extension letters for both international and national staff, ensuring accuracy, timely delivery, and the prevention of contractual gaps
  • Payroll Management:I expertly managed payroll processing for staff across five countries, ensuring timely and accurate execution of monthly payroll
  • In addition to processing payroll, I prepared high-level payroll reports for senior management and directors, providing key insights into payroll expenditures, trends, and any variances
  • My attention to detail and commitment to payroll procedures ensured deadlines were consistently met and employees were compensated correctly
  • Onboarding Support:I played a pivotal role in facilitating smooth onboarding for new hires and consultants
  • My responsibilities included preparing comprehensive onboarding packs, conducting orientation sessions, coordinating onboarding schedules, and addressing any HR-related inquiries to ensure a seamless transition for incoming team members
  • Immigration Process Management:I successfully managed immigration processes for foreign employees, overseeing visa and work permit applications while ensuring full compliance with applicable laws and regulations
  • Medical Cover Administration:I oversaw the enrollment of staff into the organization's medical cover across five countries, coordinating form completion and distributing relevant learning materials to ensure a smooth onboarding process for employees
  • HR Reporting Support: I contributed to organizational efficiency by delivering accurate data and insights for HR reports
  • My work supported the People Team in making data-driven decisions to improve overall effectiveness
  • Statutory Compliance and Audit Support:I ensured full compliance with statutory requirements by maintaining up-to-date employee records and assisting non-national staff to register with relevant statutory bodies
  • I also supported annual organization audits across 5 countries, collaborating with external auditors to ensure all HR processes met legal and regulatory standards
  • Offboarding Support:I managed the offboarding process for departing employees, which included conducting exit interviews, updating records in the HRIS, closing accounts, and properly documenting termination procedures
  • Wellness Initiative Coordination:In collaboration with the Senior Officer - People Operations, I helped coordinate wellness events and initiatives, fostering employee engagement and promoting a healthy workplace environment
  • HR Information System (HRIS) Management:I maintained accurate and up-to-date employee records on Bamboo HR, ensuring compliance with both organizational policies and regulatory standards
  • My duties included updating personal data, tracking hires, promotions, transfers, and terminations, while safeguarding the confidentiality and integrity of all employee information

People Operations Officer

Busara Center for Behavioral Economics
08.2022 - 08.2023
  • Travel management; administration of travel and accommodation logistics for local and international travel destinations and advising international staff on the visa requirements
  • Payroll administration; prepares the organization's monthly payroll across 5 country offices
  • Workforce planning; contract monitoring for contracts that are almost ending and drafting of all international and national staff contracts extension letters
  • Responsible for personal staff files and data on Bamboo HR and ensuring accurate and up-date records related to staff personal information, hiring, transferring, promotion, and termination
  • Immigration Support Services; takes lead in facilitating, coordinating, and organizing e- visas, work visas, special passes, and work permits for expatriate staff
  • Ensures appropriate leave authorization and administration as per policy including monitoring of sick leave, parental leave, compensatory days off, and holidays
  • Ensure staff medical and other insurance coverage are up to date
  • This includes but is not limited to enrollment, deletions, issuance/replacement of medical cards and evacuations
  • Relationship Management: Acts as a liaison between the organization and external benefits providers and vendors, which may include immigration, payroll, travel, and medical insurance providers
  • Achievements: Oversaw daily operations focusing on efficiency and process improvements
  • Used knowledge of budget and financial functions to support staff needs
  • Coordinated travel arrangements for senior leadership and staff
  • Communicated across departments to address administrative needs and fulfill information requests
  • Maintained payroll information by accurately collecting, calculating and entering data

People Operations Intern

Busara Center for Behavioral Economics
04.2022 - 08.2022
  • Onboarding: setting up new employee on BambooHR and organization's intranet and ensuring pre-onboarding tasks are effectively executed
  • Payroll administration: ensuring necessary payroll information is obtained from new staff and submitting monthly payroll advice to finance by 15th of every month
  • Human Resource Management Information System: reviewing, entering and updating a variety of HR data including monitoring various deadlines (e.g
  • Contract and probation expiration), ensuring compliance with established deadlines and accuracy of HR data
  • Immigration Compliance: coordination of immigration procedures and ensuring timely Work Permit and Special Pass application processes for all expatriates
  • Preparing various HR documentation required for specific area of work e.g employment and field officer contracts, memos, certificate of service and visa support letters
  • Leave Administration: Recording employee time off requests, monitoring of staff leave days and ensuring appropriate leave utilization and administration as per the company policies
  • Participate and contributing to the HR department brainstorming meetings
  • Continuously monitoring organization's intranet systems to quickly identify and address their issues

Human Resource Intern

Sankara Nairobi Hotel
09.2021 - 03.2022
  • Recruitment: drafting job advertisements, reviewing resumes, conducting interviews, performing reference and background checks for the selected candidate and sending regret emails for unsuccessful candidates
  • Onboarding: created onboarding process documentation to guide the onboarding process of new hires and facilitated orientations to acclimate new hires to company procedures and culture
  • Prepared monthly HR reports, including headcount report, training report, welfare report, and service charge report
  • Time Attendance: registering new joiners into the Time and Attendance system, terminating leavers from the system, auditing the system every month, and sending monthly attendance reports to departments by the 4th of every month
  • Managed digital and electronic employee paperwork to keep information secure
  • Leave Management: calculation of employee leave days i.e, Annual leave, sick leave, maternity leave and public holidays worked
  • Communicated regularly with external and internal customers to understand and meet their needs
  • Assisted HR Department with business and personal errands, including collecting Alien ID Cards for expatriates and making local purchases
  • Drafted official communications to staff such as memos, resignation acknowledgement and certificate of service letters
  • Oversaw employee welfare matters i.e., ensuring hygiene standards are maintained by carrying out periodic spot checks, distribution of lockers and issuing nametags to new associates
  • Achievements: Maintained accurate and current employment records
  • Utilized downtime to perform routine tasks, preventing service delays
  • Addressed concerns quickly to avoid lasting issues
  • Helped team complete assignments to meet goals
  • Monitored processes and recommended methods for improvement

Data Entry Clerk

Ministry of Lands and Physical Planning
05.2015 - 04.2016
  • Transferred data from hard copy formats into computer files and database systems
  • Entered data by inputting alphabetic and numeric information using established procedures
  • Verified information carefully and assigned proper classifications to eliminate errors
  • Achievement: Managed daily data entry tasks accurately in a high-volume environment

Social Work Intern & Facilitator

I Choose Life Africa
05.2014 - 11.2014
  • Facilitated peer education to the youth in higher learning institutions in Nandi County
  • Worked within the community to promote and engage programs and organize events
  • Achievement: Participated in seminars and additional training to expand knowledge and skills

Attachment - Psychological Counselor

AMPATH Kenya
04.2013 - 06.2013
  • Facilitating group therapy sessions as well as counselling individual clients including offering information, education and reassurance during counseling sessions
  • Created and maintained safe spaces for clients to speak about their experiences
  • Maintained records of clients attending group sessions and workshops to submit follow-up
  • Achievement: Used good organizational skills to manage workload

Education

Diploma - Human Resource Management

College of Human Resource Management (Formerly IHRM)
01.2017 - 12 2019

Diploma - Counselling Psychology

Kenya School of Professional Counselors
01.2012 - 12 2013

Certificate - Computer Packages

Sacred Heart Cathedral Computer Training College
01.2012 - 4 2012

Kenya Certificate of Secondary Education - undefined

Cheptil Secondary School
01.2008 - 12 2011

Bachelor of Business Management - Human Resource Management

Mount Kenya University
01.2019 - 12 2021

Skills

HR Information Systems (BambooHR)Data Analysis & ReportingEmployee Onboarding & OffboardingStatutory ComplianceConflict ResolutionDisciplinary & Grievance HandlingRecruitment & Talent AcquisitionCross-Functional CollaborationContract & Documentation ManagementTime ManagementProcess ImprovementMultitasking & PrioritizationPolicy Development & ImplementationTraining & DevelopmentCommunication & Interpersonal Skills

References

  • Lionel Mwalimu Oduol, Senior Officer, People Operations, Busara Center for Behavioral Economics, lioneloduol@gmail.com, 0714901180
  • Richard Ulenzi Kyallo, Assistant HR Manager, Sankara Nairobi, riculenzi@gmail.com, 0728764951
  • Doreen Njeri, Human Resource Officer, InsectiPro, doreenogutu58@gmail.com, 0727253594

Timeline

People Operations Officer

Busara Center for Behavioral Economics
08.2022 - 08.2023

People Operations Intern

Busara Center for Behavioral Economics
04.2022 - 08.2022

Human Resource Intern

Sankara Nairobi Hotel
09.2021 - 03.2022

Bachelor of Business Management - Human Resource Management

Mount Kenya University
01.2019 - 12 2021

Diploma - Human Resource Management

College of Human Resource Management (Formerly IHRM)
01.2017 - 12 2019

Data Entry Clerk

Ministry of Lands and Physical Planning
05.2015 - 04.2016

Social Work Intern & Facilitator

I Choose Life Africa
05.2014 - 11.2014

Attachment - Psychological Counselor

AMPATH Kenya
04.2013 - 06.2013

Diploma - Counselling Psychology

Kenya School of Professional Counselors
01.2012 - 12 2013

Certificate - Computer Packages

Sacred Heart Cathedral Computer Training College
01.2012 - 4 2012

Kenya Certificate of Secondary Education - undefined

Cheptil Secondary School
01.2008 - 12 2011

People Officer - HR and Admin

Busara Center for Behavioral Economics
8 2023 - 10.2024

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