SHEILA CHEPKEMBOI
Summary
Strategic and results-driven HR & Administrative professional with a proven ability to optimize HR operations, enhance employee experiences, and ensure compliance with labor laws. Skilled in recruitment, onboarding, performance management, and employee relations, with expertise in payroll & benefits administration, HR policy implementation, and HRIS management. Adept at fostering a positive workplace culture, streamlining processes, and collaborating with stakeholders to drive efficiency and engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Officer - People and Executive Operations
Nawi Africa
09.2023 - 01.2025
- Onboarding; managed onboarding logistics, ensuring timely documentation and a welcoming integration for new employees
- HR Compliance: Issued employment contracts, tracked contract expirations, and managed employee transitions
- Payroll administration; assisted the Finance team with payroll-related documentation and ensuring compliance with employment policies
- Immigration: assisted in visa applications, ensuring employees had the necessary documentation for international travel
- Wellness Initiatives & Logistics Management: Coordinated wellness programs and engagement initiatives, including managing end-to-end logistics for retreats in Thailand and South Africa
- Provided high-level administrative and operational support to the Executive Director, including calendar management, scheduling meetings, and coordinating travel logistics across multiple countries
- Managed confidential office correspondence, drafting official documents, reports, and meeting minutes
- Coordinated board, partner, and stakeholder meetings, ensuring thorough preparation and execution
- Established and maintained a structured digital filing system, streamlining document storage and retrieval
- Contributed to a major funding proposal, gaining valuable insights into proposal writing and the grant application process
People Officer - HR & Admin
Busara Center for Behavioral Economics
08.2022 - 10.2024
- Supported recruitment processes, from job posting and resume screening to coordinating interviews and verifying credentials while ensuring timely candidate communication
- Payroll Management: I expertly managed payroll processing for staff across 6 countries, ensuring timely and accurate execution of monthly payroll
- This included preparing high-level payroll reports for senior management and directors, providing key insights into payroll expenditures, trends, and any variances
- Workforce Planning: I successfully managed the end-to-end process of preparing, distributing, and tracking essential staff documents, including employment contracts, promotion and probation letters, and other employment-related paperwork
- Onboarding Support: I played a pivotal role in facilitating smooth onboarding for new hires and promotions
- Immigration Process Management: I successfully managed immigration processes for foreign employees, overseeing visa and work permit applications while ensuring full compliance with applicable laws and regulations
- Medical Cover Administration: I oversaw the enrollment of staff into the organization's medical cover across five countries, coordinating form completion and distributing relevant learning materials to ensure a smooth onboarding process for employees
- HR Reporting Support: I contributed to organizational efficiency by delivering accurate data and insights for HR reports
- Statutory Compliance and Audit Support: I ensured full compliance with statutory requirements by maintaining up-to-date employee records and assisting non-national staff to register with relevant statutory bodies
- Annual audits: Supported annual organization audits across 6 countries, collaborating with external auditors to ensure all HR processes met legal and regulatory standards
- Offboarding Support: I managed the offboarding process for departing employees, which included conducting exit interviews, updating records in the HRIS, closing accounts, and properly documenting termination procedures
- Wellness Initiative Coordination: In collaboration with the Senior Officer - People Operations, I helped coordinate wellness events and initiatives, fostering employee engagement and promoting a healthy workplace environment
- HR Information System (HRIS) Management: I maintained accurate and up-to-date employee records on Bamboo HR, ensuring compliance with both organizational policies and regulatory standards
People Operations Officer
Busara Center for Behavioral Economics
08.2022 - 08.2023
- Onboarding: Set up new employees on BambooHR and organization's intranet and ensured pre-onboarding tasks were effectively executed
- Operations Management: Facilitated project teams with operational needs, including transportation, venue planning, and accommodation
- Staff Travel Administration: Managed work travel logistics, including approvals, bookings, accommodation, and reimbursements
- Facilities Management: Oversaw daily office operations, including budgeting, procurement, and ensuring workplace safety compliance
- HR Administration: Supported payroll updates, statutory compliance, and contract management for employees and field officers
- Immigration & Compliance: Assisted with work permits, visa applications, and ensured adherence to evolving immigration regulations
- HR Records & Reporting: Maintained accurate employee records in BambooHR, ensured leave administration, and tracked HR compliance updates
- Policy & Process Improvement: Updated policies, procedures, and Standard Operating Procedures (SOPs) to enhance operational efficiency
- Event Planning & Coordination: Organized both HR-related and company-wide events, ensuring smooth execution and logistical support
People Operations Intern
Busara Center for Behavioral Economics
04.2022 - 08.2022
- Onboarding: Set up new employees on BambooHR and organization's intranet and ensured pre-onboarding tasks were effectively executed
- Payroll administration: Obtained necessary payroll information from new staff and submitted monthly payroll advice to finance by the 15th of every month
- Human Resource Management Information System: Reviewed, entered and updated a variety of HR data including monitoring various deadlines (e.g
- Contract and probation expiration), ensuring compliance with established deadlines and accuracy of HR data
- Immigration Compliance: Coordinated immigration procedures and ensured timely Work Permit and Special Pass application processes for all expatriates
- Prepared various HR documentation required for specific areas of work e.g
- Employment and field officer contracts, memos, certificate of service and visa support letters
- Leave Administration: Recorded employee time off requests, monitored staff leave days and ensured appropriate leave utilization and administration as per the company policies
- Participated and contributed to the HR department brainstorming meetings
- Continuously monitored the organization's intranet systems to quickly identify and address their issues
Human Resource Intern
Sankara Nairobi Hotel
09.2021 - 03.2022
- Recruitment: Drafted job advertisements, reviewed resumes, conducted interviews, performed reference and background checks for the selected candidates and sent regret emails for unsuccessful candidates
- Onboarding: Created onboarding process documentation to guide the onboarding process of new hires and facilitated orientations to acclimate new hires to company procedures and culture
- Prepared monthly HR reports, including headcount report, training report, welfare report, and service charge report
- Time Attendance: Registered new joiners into the Time and Attendance system, terminating leavers from the system, auditing the system every month, and sending monthly attendance reports to department leads
- Managed digital and electronic employee paperwork to keep information secure
- Leave Management: Calculation of employee leave days i.e., Annual leave, sick leave, maternity leave and public holidays worked
- Communicated regularly with external and internal customers to understand and meet their needs
- Assisted the HR Department with business and personal errands, including collecting Alien ID Cards for expatriates and making local purchases
- Drafted official communications to staff such as memos, resignation acknowledgement and certificate of service letters
- Oversaw employee welfare matters i.e., ensuring hygiene standards are maintained by carrying out periodic spot checks, distribution of lockers and issuing nametags to new associates
Data Entry Clerk
Ministry of Lands and Physical Planning
05.2015 - 04.2016
- Transferred data from hard copy formats into computer files and database systems
- Entered data by inputting alphabetic and numeric information using established procedures
- Verified information carefully and assigned proper classifications to eliminate errors
Social Work Intern & Facilitator
I Choose Life Africa
05.2014 - 11.2014
- Facilitated peer education to the youth in higher learning institutions in Nandi County
- Worked within the community to promote and engage programs and organize events
Attachment - Psychological Counselor
AMPATH Kenya
04.2013 - 06.2013
- Facilitating group therapy sessions as well as counselling individual clients including offering information, education and reassurance during counseling sessions
- Created and maintained safe spaces for clients to speak about their experiences
- Maintained records of clients attending group sessions and workshops to submit follow-up
Education
Bachelor of Business Management - Human Resource Management
Mount Kenya University
12.2021
Diploma - Human Resource Management
College of Human Resource Management
11.2018
Diploma - Counselling Psychology
Kenya School of Professional Counselors
01.2013
Skills
- Creative & Analytical Thinking
- Attention to detail
- Employee Onboarding & Offboarding
- Procurement & Vendor Coordination
- HR Information Systems & Data Management
- Stakeholder Engagement & Team Collaboration
- Payroll and Benefits Administration
- Problem-solving & decision-making
- HR Compliance & Risk Mitigation
- Disciplinary & grievance handling
- Process Improvement
Affiliations
Associate Member - Institute of Human Resource Management (IHRM)
Certification
Executive Certificate - Human Resource Management Information Systems (HRMIS)
References
- Lionel Mwalimu Oduol, Senior Officer, People Operations, Busara Center for Behavioral Economics, lioneloduol@gmail.com, 0714 901180
- Sharon Njeri Mwangi, Program Officer, Nawi Africa, Sharonnjeri.m@gmail.com, 0725 964 626
- Richard Ulenzi Kyallo, Assistant HR Manager, Sankara Nairobi, riculenzi@gmail.com, 0728 764 951
Timeline
Officer - People and Executive Operations
Nawi Africa
09.2023 - 01.2025
People Officer - HR & Admin
Busara Center for Behavioral Economics
08.2022 - 10.2024
People Operations Officer
Busara Center for Behavioral Economics
08.2022 - 08.2023
People Operations Intern
Busara Center for Behavioral Economics
04.2022 - 08.2022
Human Resource Intern
Sankara Nairobi Hotel
09.2021 - 03.2022
Data Entry Clerk
Ministry of Lands and Physical Planning
05.2015 - 04.2016
Social Work Intern & Facilitator
I Choose Life Africa
05.2014 - 11.2014
Attachment - Psychological Counselor
AMPATH Kenya
04.2013 - 06.2013
Bachelor of Business Management - Human Resource Management
Mount Kenya University
Diploma - Human Resource Management
College of Human Resource Management
Diploma - Counselling Psychology
Kenya School of Professional Counselors
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