Sheila Asagi
Bussiness Solutions Specialiat
Summary
High performing strategic thinking professional with 5+ years of bid management and solution design implementation.Highly skilled at relationship management with clients and cross organizational teams;Exceptional writing presenting and interpersonal communication skills
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Business Solutions Specialist AMEA
FedEx Express
Nairobi
04.2019 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Facilitate discussions to understand customer goals and business requirement
- Performs network and transportation analyses to validate solution scenarios and manage overall project
- Provide-post implementation performance evaluations
Senior Sales Account Executive
TNT Express
Nairobi
12.2017 - 04.2019
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Evaluated performance against goals and implemented appropriate development plans.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Researched competitors' activities and products to uncover new trends
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Customer Service Specialist
Acumen Communications Limited
Nairobi
03.2016 - 12.2017
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Assistant Restaurant Manager
steers
Nairobi
10.2012 - 02.2016
- Kept restaurant compliant with local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
MBA - Strategic Management
JOMO KENYATTA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nairobi,Kenya 05.2016 - 11.2018
Bachelor of Commerce - Marketing
JOMO KENYATTA UNIVERSITY OF SCIENCE AND TECHNOLOGY
Nairobi,Kenya 04.2013 - 05.2016
Skills
Business solutions
Business acumen
Key Account Management Support
Market Planning and Research
Bid Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Solutions Specialist AMEA
FedEx Express
04.2019 - Current
Senior Sales Account Executive
TNT Express
12.2017 - 04.2019
MBA - Strategic Management
JOMO KENYATTA UNIVERSITY OF SCIENCE AND TECHNOLOGY
05.2016 - 11.2018
Customer Service Specialist
Acumen Communications Limited
03.2016 - 12.2017
Bachelor of Commerce - Marketing
JOMO KENYATTA UNIVERSITY OF SCIENCE AND TECHNOLOGY
04.2013 - 05.2016
Assistant Restaurant Manager
steers
10.2012 - 02.2016