SHEDRACK MWANZIA
Nairobi,Kenya
Summary
Dedicated and customer-focused hospitality professional with experience in wait service, bartending, and barista operations. Passionate about delivering exceptional guest experiences, improving service efficiency, and maintaining high standards in food and beverage service. Seeking to contribute my skills and grow within a dynamic hospitality environment.
Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Bartender / Barista
01.2022 - Current
- Prepare alcoholic and non-alcoholic beverages according to hotel standards
- Deliver excellent customer service and ensure guest satisfaction
- Operate espresso machines and prepare a variety of coffee beverages
- Maintain cleanliness, hygiene, and proper sanitation in the bar area
- Handle cash, process POS transactions, and balance the till
- Assist in stock-taking, inventory control, and restocking supplies
- Ensure adherence to safety, alcohol handling, and hygiene standards.
Mentor
Generation Kenya
01.2023 - 01.2025
- Customer Service Training (2023)
- Retail & Restaurant Service Training (2024)
- Digital Skills Programs (2025)
Waiter
Davana Hotel
01.2019 - 01.2022
- Welcomed customers warmly, enhancing satisfaction through excellent service
- Improved buffet service efficiency by 20% during peak hours
- Collaborated in catering events serving up to 500 guests
- Managed daily inventory, reducing food waste by 15%
- Trained new staff, improving team performance and service quality
- Assisted in developing daily specials, increasing customer engagement
- Maintained food quality and presentation during high-volume service
Education
Certificate - Barista Skills
Nairobi Bar School
Diploma - Catering and Accommodation Management
Meru National Polytechnic
Certificate - Bartending (Refresher Course)
Utalii College
Skills
- Bartending & Mixology
- Coffee Preparation (Barista Skills)
- Customer Service Excellence
- POS & Cash Handling
- Inventory Management
- Teamwork & Leadership
- Hygiene & Food Safety Standards
Certification
- Barista Skills Certificate
- Bartending Skills Certificate
- First Aid, Fire & Safety Certificate
Additional References
Available upon request.
Volunteer Experience
Mentor, Generation Kenya, 01/01/23, 12/31/25, Customer Service Training (2023), Retail & Restaurant Service Training (2024), Digital Skills Programs (2025)
References
George Kioko, Supervisor, Davana Hotel, 0714 805 174, georgekioko95@gmail.com
Projects And Contributions
- Participated in high-capacity catering events (up to 500 guests)
- Improved service delivery systems and customer engagement strategies
- Contributed to training and development of hospitality staff
Achievements And Awards
- Employee of the Year, Davana Hotel, 2023
- Certificate of Recognition, Utalii College Refresher Course
Languages
English
Proficient
C2
Timeline
Mentor
Generation Kenya
01.2023 - 01.2025
Bartender / Barista
01.2022 - Current
Waiter
Davana Hotel
01.2019 - 01.2022
Certificate - Barista Skills
Nairobi Bar School
Diploma - Catering and Accommodation Management
Meru National Polytechnic
Certificate - Bartending (Refresher Course)
Utalii College