SHARON WAITHERA MACHARIA
Nairobi
Summary
I'm a committed professional with more than a year of customer relations experience. Adept in responding to questions from clients and guaranteeing a high degree of client satisfaction. Seeking to utilize the skill and knowledge acquired from previous professional work to prove my abilities by accepting challenges and fulfilling the organization’s goals through continuous learning and commitment.
I'm highly motivated, with unquestionable integrity, proactive, goal oriented and a fast learner. With a capacity to work independently and embrace diversity. Competent team player with excellent communication and interpersonal skills.
Overview
1
1
year of professional experience
16
16
years of post-secondary education
Work History
Enumerator
Tegemeo Institute of Agricultural Policy and Development
2023.02 - 3 2024
- Attended field training.
- Conducted pilot survey.
- Fostered professional relationships with local community leaders and organizations to facilitate access to targeted populations for enumeration purposes
- Carried out door-to-door interviews and surveys to get information on a range of subjects.
- Planned efficient visitation routes by studying maps of assigned areas, reaching more than 3 community households per day.
- Understood an interpreted a 2 hour questionnaire to respondents.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection efforts
- Thoroughly and precisely documented responses in digital data collection tools.
- Maintained privacy of respondents' information and made sure moral principles were followed.
- Worked hand in hand with supervisors and colleagues to complete daily tasks
- Used survey CTO tool to input data collected.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process
Field Enumerator
Biovision Africa Trust
2022.11 - 2022.12
- Attended a field training
- Identified the control and treatment sample individuals of the survey
- Interviewed the sample individuals through questionnaires
- Read and translated the interview material in Kiswahili and local dialect Kikuyu.
- Entered and monitored data in Kobo collect digital tool, to ensure consistency and accuracy.
- Provided daily feedback reports to the outreach manager.
Research Assistant
Tegemeo Institute of Agricultural Policy and Development
2022.03 - 2022.08
- Attended field training.
- Conducted pilot survey.
- Carried out door-to-door interviews and surveys to get information on a range of subjects.
- Understood an interpreted a 2 hour questionnaire to respondents.
- Clarified complex survey questions for respondents when needed, ensuring clear understanding before proceeding with data collection.
- Worked hand in hand with supervisors and colleagues to complete daily tasks
Used survey CTO tool to input data collected.
Sales Representative
HUE Agency
2022.01 - 2022.01
- Pushed back to school sales
- Informed customers about various products offered by the company.
- Conducted product demonstrations and promotional products to potential clients.
- Cultivated and preserved solid rapport with both new and current clients
- Kept track of sold stock.
- Consistently reached daily sales target.
- Boost sales of new products.
Attachee
Simlaw seeds LTD
2021.07 - 2021.09
- Leverage sales and engaging clients for walk in purchases
- Participated in marketing projects
- Provided knowledge on various company products to meet their need
- Prepared sales invoices
- Took records of inventory in and out.
Research Enumerator
Kenya National Bureau of Statistics
2019.08
- Attended a one-week training
- Conducted area Mapping
- Conducted the actual census which included administering all question and recording responses.
Receptionist
Kizito Technical Training Institute, Githurai
5 2018 - 2018.08
- Managed a high volume of in and out calls in a timely manner.
- Identified customer needs and provided appropriate solutions to ensure a positive customer experience.
- Conducted follow-ups to ensure customer issues were resolved satisfactorily.
- Welcomed and offered assistance to office visitors.
- Scheduled appointments made through telephone calls and emails.
- Conveyed relevant information to other departments.
- Received offices packages.
Education
Bachelors of Science in Agricultural Economics and Resource Management -
Karatina University
2017.09 - 2021.05
Microsoft productivity software (MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint); Internet and Email usage - undefined
Kizito Technical Training Institute, Githurai
2017.06 - 2017.05
Kenya Certificate of Secondary Education (KCSE) - undefined
Kamahuha Girls High School
2012.01 - 2016.04
Kenya Certificate of Primary Education (KCPE) - undefined
Josu Academy
2003.01 - 2011.04
Skills
Well versed with Microsoft office software.
Excellent data entry and database Management skills.
Excellent communication and interpersonal skills.
Strong customer service skills.
Strong problem-solving and conflict resolution abilities.
Great organizational and time-management abilities.
Sales skills.
Mission
To be part of the growth and success of a dynamic company or organization, continually improve on my job competency, as well as my ability to face challenges.
References
- Dr Grace Kamotho, Lecturer, Karatina University, gracekamotho@gmail.com
- Palmar khakali, Agronomist, Simlaw seeds, Palmararthuro@gmail.com
- Elsa Oluoch, Outreach officer, Biovision Africa trust, Eoluoch@biovision.org
Timeline
Enumerator
Tegemeo Institute of Agricultural Policy and Development
2023.02 - 3 2024
Field Enumerator
Biovision Africa Trust
2022.11 - 2022.12
Research Assistant
Tegemeo Institute of Agricultural Policy and Development
2022.03 - 2022.08
Sales Representative
HUE Agency
2022.01 - 2022.01
Attachee
Simlaw seeds LTD
2021.07 - 2021.09
Research Enumerator
Kenya National Bureau of Statistics
2019.08
Bachelors of Science in Agricultural Economics and Resource Management -
Karatina University
2017.09 - 2021.05
Microsoft productivity software (MS Word, MS Excel, MS Access, MS Publisher, MS PowerPoint); Internet and Email usage - undefined
Kizito Technical Training Institute, Githurai
2017.06 - 2017.05
Kenya Certificate of Secondary Education (KCSE) - undefined
Kamahuha Girls High School
2012.01 - 2016.04
Kenya Certificate of Primary Education (KCPE) - undefined
Josu Academy
2003.01 - 2011.04
Receptionist
Kizito Technical Training Institute, Githurai
5 2018 - 2018.08
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