Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

SHARON CHEBET KIPNGENO

Nairobi

Summary

Dedicated customer service representative with strong conflict resolution skills, committed to enhancing customer satisfaction. Proven ability to manage inquiries and deliver timely solutions in high-pressure environments. Adaptable professional with a background in airline operations and customer service. Expertise in problem-solving and teamwork has consistently improved service delivery and operational efficiency. Ready to leverage skills to drive customer satisfaction and support organizational goals. Detail-oriented customer service representative known for exceptional communication and adaptability. Experienced in handling customer inquiries and resolving issues effectively, contributing to a positive customer experience and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lorenzo Drycleaners
Nairobi
01.2020 - 01.2024
  • Handled customer inquiries and resolved service-related issues promptly.
  • Processed incoming orders and coordinated timely pickups and deliveries.
  • Collaborated with team members to enhance operational efficiency during peak hours.
  • Managed cash register operations and processed customer transactions accurately.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

IATA FOUNDATION LEVEL CERTIFICATE - Tourism And Travel Management

Air Travel & Related Studies Center.
KAREN
07-2025

High School Diploma -

Muthurwa Girls Secondary
Banana, Kiambu
12-2018

Skills

Airline and airport operations knowledge

Ticketing and reservations basics in Amadeus

Customer service and communication skills

Travel documentation knowledge (passports, visas, regulations)

Teamwork and problem-solving

Strong attention to detail

Strong communication and interpersonal abilities

Ability to remain calm and professional in high-pressure situations

Customer service and conflict resolution

Attention to detail

Languages

Swahili
First Language
English
Proficient (C2)
C2
Spanish
Beginner
A1

Accomplishments

Awarded for excellent teamwork at Lorenzo Drycleaners

Successfully managed an event in Muthurwa Girls as the entertainment prefect, and I am certified in sports, athletics, and the drama club

Certification

  • IATA FOUNDATION LEVEL.

References

References available upon request.

Timeline

Customer Service Representative

Lorenzo Drycleaners
01.2020 - 01.2024

IATA FOUNDATION LEVEL CERTIFICATE - Tourism And Travel Management

Air Travel & Related Studies Center.

High School Diploma -

Muthurwa Girls Secondary

Similar Profiles

CREATE PROFILE
SHARON CHEBET KIPNGENO