Microsoft office
SHARON WAITHANJI
Customer Service Agent
Kiambu
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of post-secondary education
3
3
Languages
Work History
Nurse assistant
Jumuia hospital
Nairobi
10.2021 - 12.2021
- Provided incontinence care and bed baths, maintaining patient dignity at all times
- Diligently followed infection prevention and control (IPC) policies to minimize ward infection rates
- Performed daily clinical observations, recording and inputting medical patient data onto the clinical system, adhering to confidentiality laws
- Carried out routine patient dressings and health checks
- Cleaned, sterilized, and stored clinical equipment appropriately.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
apron controller
Kenya Airports Authority
Nairobi
02.2021 - 05.2021
- Kenya airports authority-Nairobi
- Ramp safety enforcement that’s to ensure airside operators comply with airside safety procedures to achieve flight turnaround
- Apron traffic control that’s managing ground flight traffic through radio telephony to facilitate orderly and efficient traffic flow on the ground
- Recording of aircraft movement in Daily Aircraft Movement records to generate a database for aeronautical revenue generation.
- Developed strong communication and organizational skills through working on group projects.
Education
professional caregiver (CERTIFICATE -
GOCARE training institute
DIPLOMA - Aviation
East African School of Aviation
Embakasi, Nairobi 09.2019 - 04.2021
Skills
Healthcare supportInfection prevention and controlFirst Aid and CPR
Customer service
Diplomacy and tact
Teamwork
Software
Hobbies
Swimming, reading, bird watching.
Timeline
Nurse assistant
Jumuia hospital
10.2021 - 12.2021
apron controller
Kenya Airports Authority
02.2021 - 05.2021
DIPLOMA - Aviation
East African School of Aviation
09.2019 - 04.2021
professional caregiver (CERTIFICATE -
GOCARE training institute